Jonathan Booten
Berwyn
Summary
Dynamic Case Manager with a proven track record at Goodwill Greater Milwaukee & Chicago, adept at enhancing job readiness and support for diverse individuals. Recognized for strong communication and detail-oriented approach, successfully developed individualized plans that improved participant outcomes, while fostering a collaborative environment that increased team productivity by over 20%.
Overview
9
9
years of professional experience
Work History
Case Manager
goodwill greater milwaukee & chicago
Great Lakes
01.2021 - 01.2025
- Implementation of strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants with physical, developmental, intellectual, and mental health challenges who have suffered from trauma.
- Assess program participants for job readiness, education and training needs, and support needs.
- Leading trainings for staff about Disability Awareness.
- Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants.
- Provides job-related guidance and support in the areas of career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior, attendance and available community resources.
- Follows up to ensure attendance and analyzes progress towards goal achievement for assigned program participants.
- Attendance reports, phone calls, and individual meets are used to monitor progress.
- Writes regular case notes, accurately completes and submits monthly progress reports to referral sources and other necessary records for all assigned program participants.
- Moderating disputes between Operations and the participants.
Problem Solver
Amazon.com
Aurora
01.2017 - 01.2021
- Internal resource for researching and correcting shipment issues to ensure on-time product delivery and customer service success.
- Hold concurrent responsibility for coordinating the transfer of products in cages around the facility, overseeing to 2-8 associates, helping to keep clients on schedule, and operating independently as well as collaboratively with team.
- Enhanced customer satisfaction and retention by managing the transfer of inventory, proactively resolving issues and complaints, and building enduring relationships.
- Enabled the team to increase production by more than 20% year-over-year through training and coaching team members as a Learning Ambassador, including people with physical, mental health challenges who have suffered from trauma.
- Excelled in a stressful, deadline-driven environment and maintained productive relationships with people from multiple backgrounds while helping to calm down associates.
Operations Associate
SMS Assist
Chicago
01.2016 - 01.2017
- Coordinated clerical and office duties with direct responsibility for communicating with property management and affiliates to resolve issues, negotiating with affiliates to take high priority work orders, making entries in database, scheduling facility maintenance work orders, and ensuring consistency and accuracy.
- Resolved concerns, conflicts, and problems to ensure service delivery in a professional and safe manner.
- Managed end-to-end facility maintenance work order from residential call handling and dispatch to completion while maintaining a calm and friendly behavior with frustrated home owners.
- Enhanced data accuracy and reporting integrity by managing and updating electronic and manual databases, preparing ad-hoc reports, and optimizing data entry and management process.
- Consistently earned recognition from management and home owners for demonstrating performance excellence, setting exemplary standards of commitment and dedication, and going above and beyond the call of duty.
Education
Master of Arts - Clinical Mental Health Counseling
The Chicago School
08-2027
Graduate Certificate - Child and Adolescent Psychology
The Chicago School
12-2023
Bachelor of Science - Organizational and Corporate Communication
Northern Illinois University
DeKalb, Illinois05-2007
Skills
- Strong communication
- Time management
- Capacity to work well under pressure
- Quick learning
- Detail oriented
- Ability to handle a variety of tasks
- Excel in fast-paced environments
- Ability to meet tight deadlines
- Hands-on proficiency in Microsoft Office Suite
Qualifications Summary
Dynamic, resourceful, and organized team player professional with situational adaptability, a Bachelor’s in Communication, passion for helping others, and eight years’ success in operations support, customer service, and administrative functions that drives for results while valuing differences. Currently enrolled online in a Master’s program with an emphasis in Clinical Mental Health Counseling.
Timeline
Case Manager
goodwill greater milwaukee & chicago
01.2021 - 01.2025
Problem Solver
Amazon.com
01.2017 - 01.2021
Operations Associate
SMS Assist
01.2016 - 01.2017
Master of Arts - Clinical Mental Health Counseling
The Chicago School
Graduate Certificate - Child and Adolescent Psychology
The Chicago School
Bachelor of Science - Organizational and Corporate Communication
Northern Illinois University