Jonathan Bastian
Chicago
Summary
Proven Logistics Associate with a track record of enhancing customer satisfaction and optimizing warehouse operations at Nordstrom. Demonstrates exceptional time management and materials handling skills, alongside a commitment to efficiency improvement. Achieved significant cost savings through innovative logistics analysis, while maintaining a focus on safety and team collaboration.
Overview
3
3
years of professional experience
Work History
Logistics Associate
Nordstrom
11.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Tracked orders and notified customers of status or potential delays.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
- Strapped items down over protective padding to secure throughout transportation.
Sales Associate
Marshalls
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about size, accessories, and merchandise care.
- Engage with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment.
Dog Trainer
Chicago Animal Care and Control
06.2022 - 08.2022
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
Education
Associate of Arts - Business And Managerial Economics
Harold Washington College
30 E Lake St, Chicago, IL 6060105-2026
High School Diploma -
Multicultural Arts High School
3120 S Kostner Ave, Chicago, IL 6062306-2022
Skills
- Stock replenishment
- Materials Handling
- Logistics Analysis
- Hazardous Materials Handling
- Reliability and punctuality
- Sales Support
- Shipment Coordination
- Efficiency Improvement
- Customer Service
- Punctual and Dependable
- Patience and Empathy
- Time management skills
Languages
English
Native or Bilingual
Spanish
Full Professional
German
Limited Working
Timeline
Logistics Associate
Nordstrom
11.2023 - Current
Dog Trainer
Chicago Animal Care and Control
06.2022 - 08.2022
Sales Associate
Marshalls
01.2022 - Current
Associate of Arts - Business And Managerial Economics
Harold Washington College
High School Diploma -
Multicultural Arts High School
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