Jonathan Arzeta
Bensenville
Summary
Dynamic Salesforce System Administrator with proven expertise at Reyes Beverage Group, enhancing data integrity and user experience for over 1000 users. Skilled in data management and business analysis, I excelled in optimizing user profiles and training staff, driving significant growth and fostering strong client relationships through effective communication and strategic initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce System Administrator
Reyes Beverage Group
07.2020 - Current
- Orchestrated IT support services for 1000+ Salesforce users for end-user assistance
- Navigated data to ensure integrity by operating de-duping, loading, and exporting tools and Data Loader for bulk data
- Enhanced business growth by generating and updating users’ profile to correlate with VIP System, Salesforce, and Snowflake
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Mastered Salesforce operations, facilitated new user trainings and liaised between Salesforce users, vendors, and application development teams
- Monitored Salesforce configuration changes and metrics including Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
Data Analyst
Reyes Beverage Group
09.2019 - 07.2020
- Synthesized current business intelligence data to resolve issues regarding integrity of data flow into databases.
- Validated accurate item matching, categorization and detailed product information tasks for new business units’ acquisitions
- Assisted in new automated process development for the West Coast
- Trained support staff member for software systems and programs such CRM, SQL Server, and PowerBI
Primary Inside Sales Representative
Reyes Beverage Group
08.2019 - 09.2019
- Oversaw over 4000 accounts for Allied Beverage and Central Coast
- Scrutinized KPI reports and strategized growth initiatives to foster enhancement opportunities in association with regional partners
- Strengthened client relationships by managing multiple accounts as day-to-day contact
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities
Education
Bachelor of Science - Business Administration And Management
Dominican University
River Forest, IL05-2018
Skills
- Data management
- Business analysis
- System documentation
- End user support
- Data utilization
- Data analysis
- SQL
- Database management
- Promotional selling
- Salesforce CRM
Certification
- Salesforce Certified Administrator — Salesforce, December 2020
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Salesforce System Administrator
Reyes Beverage Group
07.2020 - Current
Data Analyst
Reyes Beverage Group
09.2019 - 07.2020
Primary Inside Sales Representative
Reyes Beverage Group
08.2019 - 09.2019
Bachelor of Science - Business Administration And Management
Dominican University
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