Summary
Overview
Work History
Education
Skills
Timeline
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Jon Corrigan

McHenry

Summary

Technical Professional with a Bachelor of Science in Information Technology. I have worked in industries in non-profit, corporate, and small business.


I am passionate about problem solving and technological innovation. Skilled in troubleshooting and crafting effective solutions. Dedicated to continuous improvement through feedback and performance optimization.


I am proficient with tools such as Salesforce, SQL, Python, PowerShell, Active Directory, and Excel.

Overview

11
11
years of professional experience

Work History

IT Manager/Systems Administrator

Core Scientific
08.2024 - Current
  • Oversee IT operations, procurement, purchasing, systems administration and systems management. Fulfill day-to-day technical inquiries and requests for remote and on-site employees.
  • Designed a robust IT ticketing system in Salesforce, enhancing the efficiency of technical support request management.
  • Configured and deployed a multi-user Quickbooks Windows server environment, optimizing shared access, data integrity, and system performance.
  • Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.

IT Systems Support Technician

Aristocrat Gaming
04.2022 - 08.2024
  • Maintained and monitored the technical infrastructure for 200+ casinos. Performed remote troubleshooting and configuration for 400+ physical servers and virtual machines.
  • Configured and monitored network devices, including switches, routers, and firewalls to ensure reliable connectivity and security.
  • Configured Windows server environments and virtual machines with Hyper-V. Installed and updated game software across various EGM systems. Managed user accounts, groups, and organizational units in Active Directory.
  • Conducted thorough assessments of system performance issues, identifying root causes and implementing corrective actions as needed.

IT Helpdesk Technician

Johnston & Associates
12.2020 - 04.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.

Fitness Operations Manager

YMCA of Metropolitan Chicago
01.2015 - 11.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill organizational requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Education

Bachelor of Science - Information Technology

Rasmussen University
Rockford, IL
11-2020

Associate of Science - Sciences

College of Lake County
Grayslake, IL
01-2016

Skills

  • Network Administration
  • Active Directory
  • Salesforce
  • PowerShell
  • Python
  • Excel
  • SQL

Timeline

IT Manager/Systems Administrator

Core Scientific
08.2024 - Current

IT Systems Support Technician

Aristocrat Gaming
04.2022 - 08.2024

IT Helpdesk Technician

Johnston & Associates
12.2020 - 04.2022

Fitness Operations Manager

YMCA of Metropolitan Chicago
01.2015 - 11.2020

Bachelor of Science - Information Technology

Rasmussen University

Associate of Science - Sciences

College of Lake County

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Jon Corrigan