Jomary Zepeda

•Educate Sephora in-store staff about the Merit brand

• Develop and execute on in-store trainings in efforts to drive brick and mortar sales.

• Execute on in-store events that align to brand guidelines and drive sales goals.
• Develop effective in-store relationships with store teams
• Drive retail sales through side-by-side selling in stores within the territory and achieve SPH goals
• Ensure in store visuals and merchandising standards are met
• Meet in-store visit cadence objectives for Sephora, Sephora guidelines, and Merit guidelines

• Lead salon team, ensuring compliance and client satisfaction with personalized skincare solutions.
• Manage staff schedules and trainings.
• Optimized operations for improved team performance.
• Cultivate vendor relationships to enhance product quality, boosting client trust and service range.
• Develop marketing strategies to increase clientele and drive measurable business growth.
• Performed treatment for clients.
• Trained staff on up selling and product education.

•Recruit, hire and train successful Beauty Concierges, that fit the brand image and culture.

•On a day-to-day basis trained and motivated the field staff to meet and exceed sales budgets through education, coaching, teaching, and strong follow-through.

•When in-store, mentor and develop when selling side-by-side with the team.

•Lead by example when demonstrating product, building a sale, maintaining cleanliness standards, respecting store standards, following policies and procedures and applying makeup.

•Build and maintain store management relationships through consistent communication through the store personnel, including Store Managers, Regional Managers, and Department Managers.

•Conduct seasonal education series in key doors to establish strategy by season.

•Work with a team to manage their time & set business priorities.

Ensure the team is well organized when managing their time and planning their schedule.

•Lead in-store events by planning and driving the event while teaching and coaching the team.

•Partner with Regional Manager to establish a plan by door & by either field staff and/or sales associate to exceed/achieve budget.

•Communicate and/or reinforce information from the company to direct reports, so that information is received by the team in both an accurate and timely fashion.

•Coach direct reports to teach and train their teams to be successful when working with all retail partner levels as well all levels within the Company.

• Present and train team on new products each quarterly basis.

•Complete follow through as committed and agreed with the Retailer and Team.

•Communicate fact-based human resource concerns and issues to the Regional Manager in a timely manner:

• Managed front desk operations, enhancing customer satisfaction through effective communication.
• Resolved client inquiries promptly, boosting service efficiency and client trust.
• Coordinated with teams to streamline processes, leading to improved operational flow.

• Directed sales team to surpass targets, boosting revenue and brand loyalty.
• Managed inventory and visual displays to enhance customer experience.
• Cultivated new and existing customer relationships, driving repeat business.
• Educated customers on products and promotions, achieving financial goals.
• Organized successful promotional events, increasing clientele and sales.
• Worked with team to educate on new products and ingredients to improve overall sales.
• Worked with store management to hire and recruit new beauty advisors.