Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jolie Mcfallar

Chicago

Summary

Dynamic Account Executive with a proven track record, generating over $900K in sales and securing 500+ accounts. Expert in customer relationship management and strategic thinking, driving revenue growth and enhancing client satisfaction. Adept at training and leading teams, consistently achieving ambitious sales targets and fostering strong business relationships.

Overview

8
8
years of professional experience

Work History

Senior Account Executive

Yelp
Chicago
01.2022 - Current
  • Generated over $900K in sales and secured more than 500 accounts booked.
  • Extensive experience in developing and maintaining relationships with local businesses.
  • Leveraged exceptional communication skills to understand client needs and drive revenue
  • Applied strategic thinking and problem-solving skills to identify growth opportunities for Yelp products.
  • Results-driven individual who is dedicated to achieving success for both my accounts and Yelp.

Sales Training Manager

Gucci
New York
09.2019 - 02.2021
  • Achieved second highest-grossing store ranking in New York and fourth on East Coast, generating over $15 million in 2019 and $20 million in 2020.
  • Collaborated with four managers to onboard 100 new hires in two years, assessing candidates for professionalism and entrepreneurial spirit.
  • Designed and executed coaching strategies for Northeast Region employees, increasing sales KPIs and enhancing customer satisfaction by 40%.
  • Maintained industry knowledge through participation in conferences, workshops, and webinars.
  • Worked with hiring managers throughout recruitment process to ensure effective onboarding of new hires.
  • Developed comprehensive sales training programs to elevate employee performance.

Selling Supervisor

Gucci
New York
02.2017 - 09.2019
  • Collaborated with 15+ managers to enhance sales during special events, achieving $1.5M individually and $10M as a team.
  • Monitored productivity and cross-selling metrics using JDA and Gucci's internal app to achieve daily goals.
  • Strengthened client outreach strategies, resulting in 25% business growth compared to last year.
  • Addressed shopping needs of over 2000 customers daily through product concerns, repairs, and gift orders.
  • Conducted staff meetings to evaluate performance and strategize on sales enhancement initiatives.
  • Oversaw customer service standards while providing feedback and coaching to improve team effectiveness.

Education

Marketing

Carbondale
Carbondale

Skills

  • Performance metrics tracking
  • Effective communication skills
  • Strategic thinking and initiatives
  • Account oversight and servicing
  • Revenue generation and growth opportunities
  • Performance metrics tracking
  • Effective communication skills
  • Strategic thinking and initiatives
  • Account oversight and servicing
  • Revenue generation and growth opportunities

Awards

Coaching Development Plan, CDP, Yelp Program Completed Nov 2022

Timeline

Senior Account Executive

Yelp
01.2022 - Current

Sales Training Manager

Gucci
09.2019 - 02.2021

Selling Supervisor

Gucci
02.2017 - 09.2019

Marketing

Carbondale

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Jolie Mcfallar