Jolanta Schubert

Licensed Esthetician

self - owner Garden Of Youth Day SPA & Massage

Arlington Heights

11.2007 - Current

Fostered a friendly, warm and exceptional customer experience
Developed individualized, therapeutic skin care programs
Performed facials, chemical peels and waxing procedures
Recommended retail products for at-home use
Welcomed clients as they arrived for appointments
Executed hair removal and microdermabrasion procedures
Stocked treatment rooms with proper supplies
Analyzed skin condition and made appropriate product recommendations
Performed body treatments, including waxing and body wrap application
Served as a primary point of contact for members and guests for information on spa products and services
Promoted salon-exclusive products to increase retail sales
Inventoried, ordered and stocked salon product line
Communicated all client reservations to appropriate staff
Provided clients with detailed instructions on how to fill out intake forms
Anticipated spa and salon guest concerns and addressed them immediately
Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers
Remained polite when speaking with difficult guests on the phone
Cleaned spa according to State of Il safety and sanitary regulations
Refilled professional spa products as necessary
Followed through with client requests in a timely manner
Maintained work area in a clean and neat fashion to stay productive
Processed guest credit card information for salon services
Handled guest complaints calmly and professionally
Prepared first time guests over the phone for their selected services
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa