Johniah Turner
West Dundee
Summary
Detail-oriented Accounts Payable and Accounts Receivable professional with extensive experience in customer service, payment processing, account management, and administrative operations. Skilled in handling invoices, processing payments, reconciling accounts, resolving billing discrepancies, and maintaining accurate financial records. Strong communication, organizational, and problem-solving abilities with experience supporting fast-paced business operations and delivering excellent customer service.
Overview
18
18
years of professional experience
Work History
Route Service Manager
Lechner Services
01.2024 - Current
- Maintained accurate invoices, service records, and inventory documentation.
- Processed customer transactions and ensured accurate recordkeeping.
- Managed customer accounts and resolved billing or service concerns promptly.
- Built strong customer relationships through professional communication and reliable service.
- Maintained daily operational reports and route documentation.
- Assisted with account retention through quality customer support and cross-selling services.
Account Manager / Sales Administration Operations
NIR RoofCare
06.2022 - 01.2024
- Generated quotes and managed customer account information using Salesforce.
- Assisted with sales administration and account support functions.
- Followed up with leads and customers regarding account activity and service requests.
- Worked closely with internal departments to ensure accurate customer records and timely communication.
- Trained new employees on company systems and operational procedures.
Customer Service Specialist / Servicing Processor
Wintrust Mortgage
08.2018 - 06.2022
- Processed customer payments and handled ACH payment servicing inquiries.
- Reviewed financial documents, escrow analyses, and payment information for accuracy.
- Maintained accurate customer account records and documentation.
- Resolved customer payment and servicing issues efficiently and professionally.
- Assisted in training employees on servicing procedures and quality standards.
Sales Supervisor
LensCrafters
12.2015 - 02.2019
- Handled daily cash reconciliation, deposits, and register balancing.
- Assisted with payroll submission and financial reporting support.
Customer Experience Representative
Other World Computing
10.2008 - 12.2015
- Assisted customers with account setup, order processing, and return authorizations.
- Maintained detailed customer records and transaction documentation.
- Processed customer requests accurately while ensuring timely follow-up.
- Supported internal teams with administrative and operational tasks.
- Delivered professional customer service while resolving account and order issues.
Education
Bachelor of Science -
Elgin Community College
Elgin, IL05-2010
Skills
- Accounts Payable & Receivable
- Invoice Processing
- Payment Posting & Reconciliation
- Account Management
- Billing & Collections Support
- Data Entry & Recordkeeping
- Customer Service & Escalation Handling
- Financial Documentation Review
- Salesforce CRM
- Microsoft Office Suite
- Team Training & Support
- Process Improvement
- Microsoft Excel
- Microsoft Word
- Data Entry & Reporting
- Payment Processing Systems
- Customer Account Management
Additional Information
- Strong attention to detail and organizational skills
- Excellent communication and problem-solving abilities
- Experienced in handling confidential financial information
- Ability to manage multiple tasks in fast-paced environments
Timeline
Route Service Manager
Lechner Services
01.2024 - Current
Account Manager / Sales Administration Operations
NIR RoofCare
06.2022 - 01.2024
Customer Service Specialist / Servicing Processor
Wintrust Mortgage
08.2018 - 06.2022
Sales Supervisor
LensCrafters
12.2015 - 02.2019
Customer Experience Representative
Other World Computing
10.2008 - 12.2015
Bachelor of Science -
Elgin Community College