Summary
Overview
Work History
Education
Skills
Timeline
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Johnia Ferguson

Peoria

Summary

Professional in hospitality sector with strong foundation in creating welcoming dining experiences. Proven track record of enhancing guest satisfaction and maintaining high service standards. Known for effective teamwork, adaptability, and friendly demeanor. Skilled in attention to detail and guest relations.

Experienced with managing guest interactions and ensuring positive dining experience. Utilizes effective communication and problem-solving abilities to address guest needs. Knowledge of creating welcoming atmosphere and maintaining high standards of service.

Overview

5
5
years of professional experience

Work History

Dining Host

Proctor Hospital
04.2024 - Current
  • Ensured team maintained high-quality service standards.
  • Provided valuable input during team meetings on ways to improve overall dining experience for guests, leading to the implementation of new service strategies.
  • Adhered strictly to food safety guidelines when handling dishes or assisting in table setup tasks, minimizing health risks for diners.
  • Maintained clean and organized dining environment, contributing to a positive overall ambiance.

Dietary Aide

Apostolic Christian Skylines
01.2022 - 01.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Housekeeper

OSF Saint Francis Medical Center
10.2020 - 10.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Education

Limestone Community High School
Peoria, IL
05.2017

Skills

  • Strong multitasking
  • Cleanliness
  • Exceptional communication
  • Cleaning and sanitation
  • Effective multitasking
  • Reservation handling

Timeline

Dining Host

Proctor Hospital
04.2024 - Current

Dietary Aide

Apostolic Christian Skylines
01.2022 - 01.2023

Housekeeper

OSF Saint Francis Medical Center
10.2020 - 10.2021

Limestone Community High School

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Johnia Ferguson