Johnay Beals
Chicago
Summary
Dynamic professional with expertise in guest relations, transportation logistics, and healthcare collaboration. Committed to enhancing patient comfort and ensuring seamless experiences through outstanding customer service. Dedicated individual with a solid background in guest relations and healthcare support. Known for strong attention to detail and effective communication, ready to leverage skills to enhance patient comfort and streamline operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
mfort
Chicago
12.2025 - Current
- Coordinated guest arrivals and departures for seamless check-in experiences.
- Managed reservations and provided information on local attractions and services.
- Assisted guests with special requests, ensuring personalized service at all times.
- Addressed guest inquiries promptly, enhancing overall satisfaction and comfort.
- Organized transportation logistics for guests, including airport transfers and car rentals.
- Handled mail and package deliveries, keeping items secure.
- Trained junior staff on best practices in customer service and concierge operations.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Directed incoming calls and messages to appropriate staff or residents.
Patient Sitter
Advocate Trinity Hospital
Chicago
11.2025 - 03.2026
- Monitored patient safety and comfort, ensuring well-being during hospital stays.
- Assisted nursing staff with daily patient care tasks, enhancing overall patient experience.
- Communicated effectively with patients to understand their needs.
- Maintained a clean and organized environment for patients.
- Observed and reported changes in patients' conditions to medical staff, facilitating timely interventions.
- Collaborated with healthcare teams to ensure seamless patient support.
Patient Transporter
University of Chicago Hospital
Chicago
04.2022 - 11.2025
- Assisted medical staff with urgent patient transfers, facilitating timely care in emergency situations.
- Transported patients to various departments, ensuring safety and comfort throughout the process.
- Followed hospital protocols for patient safety and infection control measures.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Documented transport activities in hospital's electronic system, maintaining accurate records for continuity of care.
Patient Transporter
Northwestern Memorial Hospital
Chicago
04.2024 - 05.2024
- Transported patients safely to various departments within the hospital.
- Assisted medical staff with patient transfers during emergency situations.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Collaborated with nursing staff to schedule and prioritize patient movements.
- Followed hospital protocols for patient safety and infection control measures.
Pharmacy Technician
Walgreen's Pharmacy
Bolingbrook
12.2021 - 04.2023
- Processed and filled prescriptions accurately for patients and healthcare providers.
- Assisted pharmacists in managing medication inventory and storage.
- Operated pharmacy software for prescription management and patient records.
- Maintained cleanliness and organization of pharmacy workstations and supplies.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Security Officer
Sizemore Security Services
Chicago
08.2018 - 12.2022
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and emergency situations as they arose.
- Collaborated with law enforcement during incidents requiring their assistance.
- Maintained accurate logs of daily activities and incidents for review.
Education
Certified Nursing Assistant - Nursing Assistant
Illinois Nursing
Midlothian, IL05-2025
High School Diploma -
Innovation
Chicago, IL06-2019
Skills
- Guest relations
- Reservation management
- Local knowledge
- Transportation logistics
- Customer service
- Healthcare collaboration
- Patient monitoring
- Inventory management
- Emergency response
- Problem solving
- Attention to detail
- Time management
- Outstanding customer service
- Strong interpersonal skills
- Decision-making
- Discreet confidentiality
- Service orientation
- Efficient resourcefulness
Languages
English
Professional
Certification
- Pharmacy Technician
Certified Nursing Assistant
Timeline
Concierge
mfort
12.2025 - Current
Patient Sitter
Advocate Trinity Hospital
11.2025 - 03.2026
Patient Transporter
Northwestern Memorial Hospital
04.2024 - 05.2024
Patient Transporter
University of Chicago Hospital
04.2022 - 11.2025
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 04.2023
Security Officer
Sizemore Security Services
08.2018 - 12.2022
Certified Nursing Assistant - Nursing Assistant
Illinois Nursing
High School Diploma -
Innovation