JOHNATHAN POWELL
Chicago
Summary
Results-oriented Senior Desktop Engineer with over 8 years of experience overseeing enterprise-scale endpoints, managing 1,000 to 7,000+ devices across Windows, macOS, iOS, and Android platforms. Expertise in Intune, SCCM, Jamf, PowerShell, RDS/VDI, and AV/conferencing technologies. Demonstrated capability to automate provisioning processes, enforce compliance policies, enhance IT environments, and provide executive-level support.
Overview
11
11
years of professional experience
Work History
Desktop Engineer (Contract)
Harris Oakmark & Associates
Chicago
05.2024 - 12.2025
- Provided remote desktop support for 1,500+ endpoints across Windows, macOS, and mobile devices
- Managed Intune and SCCM for device lifecycle, patch compliance, and endpoint security
- Delivered AV/conferencing support (Zoom, Teams, WebEx) for executives
- Automated provisioning and reporting via PowerShell, cutting setup time by 35%
Senior Desktop Engineer (Contract)
Lockton LLC
Chicago
01.2025 - 09.2025
- Administered ControlUp for monitoring, remediation, optimization, and endpoint security across 7,000+ endpoints
- Managed Intune MDM for Windows, iOS, and Android device enrollment, configuration, and compliance
- Automated patching, software deployment, and remediation via ManageEngine, reducing manual interventions by 40%
- Streamlined desktop support processes and generated performance reporting for IT management
Senior Modern Workplace Engineer (Contract)
Ariel Investments
Chicago
04.2023 - 05.2024
- Managed Intune MDM for 2,000+ enterprise devices, deploying security policies and applications
- Automated compliance reporting using PowerShell, saving 15+ hours weekly
- Provided executive-level remote desktop and AV support, reducing recurring incidents by 20%
- Supported threat assessments and disaster recovery planning
Senior Technical Support Analyst (Contract)
Navistar
Lisle
07.2022 - 03.2023
- Troubleshot proprietary software/UI issues remotely, collaborating with development teams for resolution
- Supported secure mobile gateway integration for enterprise access across Windows, macOS, and mobile devices
- Developed knowledge base documentation and maintained SLA compliance via ServiceNow
Senior Help Desk Analyst (Contract)
College of American Pathologists
Northfield
04.2022 - 07.2022
- Administered Jamf Pro and Intune for 1,200+ endpoints
- Configured VPNs and VDI for secure remote access
- Achieved First Call Resolution (FCR) on 85% of incidents
- Managed tickets and workflow processes in ServiceNow
Senior Support Engineer (Contract)
NFP
Chicago
01.2022 - 04.2022
- Automated maintenance and software deployment for 1,500+ endpoints via PowerShell and Intune
- Conducted root cause analysis and remediated complex Windows/macOS endpoint issues via Jamf Pro
- Assisted in training new team members and building knowledge base content
IT Manager / Senior PC Engineer
Morton Salt Inc
Chicago
03.2016 - 07.2021
- Managed SCCM and Intune for 5,000+ endpoints, handling patching, deployment, and compliance
- Automated provisioning and policy enforcement with PowerShell, improving efficiency by 40%
- Delivered C-level executive remote desktop support and implemented endpoint protection via Splunk, reducing security incidents by 25%
- Oversaw cross-team projects and migrations, ensuring ITIL-aligned workflows and enterprise compliance
Senior Desktop Engineer (Contract)
Mesirow Financial Inc
Chicago
01.2015 - 01.2016
- Managed SCCM and Intune for 1,000+ endpoints
- Provided remote desktop and AV support for critical financial meetings
- Documented and resolved IT incidents in ServiceNow, meeting SLA expectations
Education
Bachelor’s - Biomedical Engineering Technology
DeVry University
Chicago, ILSkills
- Intune
- Remote desktop support
- Endpoint management
- PowerShell automation
- Device lifecycle management
- Patch compliance
- Cloud solutions
- Technical documentation
- Customer communication
- Time management
- End-user training
- Group policy administration
- Hardware configuration
- Active Directory management
- Operating system expertise
- Advanced troubleshooting
- Mobile device management
- Incident management
- User request coordination
- Technical support expertise
- Issue resolution
- System administration
- Troubleshooting and Diagnostics
- Video conference support
- IT security management
- IT security protocols
- Help desk experience
- Operating systems
- Remote diagnostics
- Hardware and software upgrades
- Hardware installation
- End user support
- Performance enhancement
- Customer service
- Service order documentation
- Ticketing system proficiency
- Application installations
- Printer and peripheral support
- Software installation
- Technical support
- Windows operating system
- Data security
- Hardware diagnostics
- Cloud-based software deployment
- Adaptability to change
- Time management abilities
- Equipment inspection
- File management software
- SCCM
- Jamf Pro
- Windows 10
- Windows 11
- MacOS
- IOS
- Android
- RDS
- VDI
- Enterprise deployment
- PowerShell
- ManageEngine
- ControlUp
- Software deployment automation
- Azure AD
- Microsoft 365
- Conditional Access
- VPN
- MDM
- ServiceNow
- Zoom
- Teams
- WebEx
- Executive support
- Device provisioning
- Patch management
- SLA management
- ITIL workflows
- Enterprise security compliance
References
Available upon request
Timeline
Senior Desktop Engineer (Contract)
Lockton LLC
01.2025 - 09.2025
Desktop Engineer (Contract)
Harris Oakmark & Associates
05.2024 - 12.2025
Senior Modern Workplace Engineer (Contract)
Ariel Investments
04.2023 - 05.2024
Senior Technical Support Analyst (Contract)
Navistar
07.2022 - 03.2023
Senior Help Desk Analyst (Contract)
College of American Pathologists
04.2022 - 07.2022
Senior Support Engineer (Contract)
NFP
01.2022 - 04.2022
IT Manager / Senior PC Engineer
Morton Salt Inc
03.2016 - 07.2021
Senior Desktop Engineer (Contract)
Mesirow Financial Inc
01.2015 - 01.2016
Bachelor’s - Biomedical Engineering Technology
DeVry University