John Wilkinson

Senior leader delivering high-impact consulting programs, growing client accounts, and developing top-tier talent.

• Resource Leadership: Mentored and managed 2–3 consultants, guiding long-term career development, and handling short-term project escalations. Provided performance feedback and promotion recommendations, earning multiple recognitions, including praise from the company CEO.
• Account Leadership & Growth: Served on the leadership team for a key Chicago account, helping to define priorities, win strategies, and then oversee delivery execution. Contributed to account growth from $4 million to $10 million.
• Financial Oversight: Directed financials for a $3M annual managed services contract, as well as ensured data accuracy for, and conducted reporting of, finances across the broader account portfolio.
• Sales & Managed Work: Drove $2M–$3M annually in sold and managed work.

Select client engagements:

• Pharma Product Launches: Program Manager for three pharmaceutical launches—coordinated technology, data, reporting, sales support, training, and communications to ensure go-to-market readiness.
• BI Portfolio Management: Oversaw intake, estimation, and SDLC process for QlikView/Qlik Sense report development for a client's global sales organization. Turned a skeptical stakeholder into a vocal advocate through reliable delivery and clear communication.
• SaaS Implementation Turnaround: Took over a struggling Anaqua IP Management SaaS implementation for a client, resolved SDLC audit risks, and delivered the project on time and within budget.

Accomplished consultant with proven success in program, portfolio, and release management. Trusted advisor to client leadership, known for blending strategic thinking with hands-on execution across complex initiatives.

• IT Delivery Oversight – Health Insurance Client: Led IT delivery for a portfolio of initiatives, ensuring proper team alignment, resource planning, and cross-functional coordination. Acted as IT's escalation point and represented IT in project-level decisions. Proactively kept senior leadership informed of the status, risks, and key dependencies.
• $45M Multi-Year Transformation Program: Managed a large-scale program encompassing strategic planning, roadmap development, systems implementation, and operational improvements. Led multiple project managers, oversaw financials, and presented to executives on progress and direction. Built trusted relationships across business, IT, and enterprise PMO to drive alignment and delivery.
• Infrastructure Upgrade – Master Data Management (MDM) System: Directed the upgrade of a mission-critical MDM customer system’s infrastructure. Mobilized resources across multiple infrastructure teams, and accelerated delivery timelines through stakeholder engagement. Delivered four environments on time and under budget.
• Enterprise Billing System – Release Management: Designed and implemented release management processes for a new enterprise billing system. Successfully managed six of the first seven releases, each tied to strategic initiatives. Facilitated cross-functional planning, coordinated Go/No-Go decisions with a VP-level Steering Committee, and built alignment between business and IS leaders.

Led large-scale, strategic initiatives in program and project management while advancing team growth through strong people leadership.

• Talent and Resource Management: Conducted behavioral and technical interviews to meet annual recruiting goals. Supported the career growth of 5–7 consulting staff annually through coaching, feedback, and career planning. Built trusted relationships that helped drive multiple team members toward promotion and expanded responsibility.

Select Client Engagements:

• IT Portfolio Governance & PMO Design: Formed and led a team to define roles, responsibilities, tools, and processes for a global IT Portfolio Management Office. Enabled consistent portfolio oversight, visibility, and decision-making.
• Post-Merger Integration Planning: Directed two teams in defining and estimating IT integration activities for the commercial and R&D portfolios of a merged pharmaceutical company. Delivered a cohesive, prioritized roadmap.
• Multi-Year Transformation Strategy: Led the development of a multi-year roadmap for business and IT transformation. Conducted gap analysis, facilitated executive workshops, and built consensus on strategic priorities.
• Legacy Claims Modernization: Guided the client through defining a modernization strategy for their legacy claims system. Led requirements definition, work planning, and estimation for the full program lifecycle.
• Application Delivery Optimization: Designed and implemented tools to plan and track monthly release capacity, project schedules, and delivery milestones. Improved visibility and delivery predictability across the portfolio.

Acted as a project manager and business lead for health insurance portal development and integration projects. I also acted as an IT architect and infrastructure manager for facilities to support internal Accenture's new business ventures.

Acted as team lead, systems designer, and developer for multiple software development and package system projects, developed component test methodology for a large program, and developed system customization and technical architecture documentation for a client’s benefits system.

Designed and developed custom software modules for three client projects including the development of communication modules for a sales application, reporting modules for a corporate reporting system, and conversion modules for a healthcare insurance underwriting system.