Summary
Overview
Work History
Education
Skills
SPECIAL ATTRIBUTES
Certification
Timeline
Generic

John Walton

Chicago

Summary

Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at managing customer relationships and resolving complex issues to ensure satisfaction. Looking to transition these skills into new field, driving positive outcomes and growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

CSR, Sales Driver

Uhaul Moving And Storage
Morton, IL
09.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Car porter supervisor for Toyota

Leader Automotive Group
01.2018 - 01.2019

Car porter

North Side Honda
01.2016 - 01.2018

Supervisor

Starbuck’s
Morton Grove, IL
01.2011 - 01.2016
  • Supervised cafe operations including merchandising, inventory control and customer service
  • Coached and developed new partners
  • Responsible for daily reconciliation of cash, and credit card sales
  • Supervised shift opening and closing procedures; product orders and receiving
  • Evaluated employee performance and development needs
  • Monitored facility maintenance and security
  • Maintain relations with staff, customers and upper management
  • Inspected food preparation and serving areas; observing safe, sanitary and food handling
  • Promoted teamwork while providing exceptional customer service

Driver

NAPA Auto Parts
Evanston, IL
- 01.2010
  • Drove delivery truck or automobile to deliver parts to commercial customers
  • Consistently assisted customers in a professional, courteous, and prompt manner
  • Assisted other store personnel in keeping the area clean
  • Completed all schedules and learned and collaborated with the best in the industry
  • Provided customers courteous and helpful service during delivery
  • Assisted technicians for guest requests and managed accessories and obtained parts
  • Maintained price of parts accurately and monitored inventory for all stocks

Retail Sales

Old Navy
Northbrook, IL
- 01.1999
  • Effectively assisted customers on the selling floor for clothing wear
  • Confidently performed cashiering for debit, credit, cash, and check transactions for customers, and careful balancing of the cash drawer for opening and closing time
  • Creatively provided outstanding service for customers as a team effort and a main goal

Retail Sales

THE GAP Warehouse
Skokie, IL
01.1995 - 01.1998
  • Attentive in assisting customers in the fitting room and maintained cleaned and tidy area
  • Developed a personable rapport with regular customers and new customers
  • Mentored new associates

Education

GED -

Triton College
River Grove, IL
01-2009

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • POS systems expert
  • Receiving support

SPECIAL ATTRIBUTES

  • 2014 Obtained Sanitation Certificate
  • 2011 Recognized for Quarter Partner the Year Award
  • Supervisory skills and ability to work under pressure
  • Excellent customer service and communication skills
  • Self-motivated, committed to excellence and work ethics

Certification

  • [Area of certification]
  • Forklift Certification

Timeline

CSR, Sales Driver

Uhaul Moving And Storage
09.2022 - Current

Car porter supervisor for Toyota

Leader Automotive Group
01.2018 - 01.2019

Car porter

North Side Honda
01.2016 - 01.2018

Supervisor

Starbuck’s
01.2011 - 01.2016

Retail Sales

THE GAP Warehouse
01.1995 - 01.1998

Driver

NAPA Auto Parts
- 01.2010

Retail Sales

Old Navy
- 01.1999
  • [Area of certification]
  • Forklift Certification

GED -

Triton College
John Walton