John W. Adams
Chicago
Summary
I have designed and implemented numerous IT Asset Management (ITAM) solutions for medium to large companies both globally and domestically. These projects included project managing enterprise wide IT asset inventories, designing IT procurement solutions, and integrating and implementing best IT asset management processes and solutions to provide cost savings to clients. Project Management activities included managing globally dispersed teams, managing SDLC processes, managing costs, issue resolution, risk mitigation and implementation activities. I have also coordinated ITSM process development for large outsourcing engagements that incorporated ITIL v3 methodology.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager – Technology Consulting
Ernst and Young
01.2019 - 01.2025
- Created ITAM Operating Models for client transformations to ServiceNow, enhancing program efficiency.
- Conducted comprehensive assessments of IT asset and configuration management, identifying key improvement areas.
- Formulated recommendations to streamline processes, leveraging technology to reduce operational costs.
- Provided ITAM expertise during Internal Audit engagements, highlighting gaps and suggesting actionable solutions.
- Crafted roadmaps to optimize ITAM programs, minimizing IT expenditure and mitigating risks.
- Designed governance policies aligning ITAM programs with business objectives and IT strategies.
- Developed global processes supporting asset divestiture in sizable merger and acquisition projects.
- Implemented a communication strategy for effective deployment of new global procedures and policies.
Principal Consultant
Siwel Consulting, Inc.
08.2015 - 01.2019
- Conducted program assessments of clients’ IT asset management and configuration management processes and technology
- Developed recommendations to close gaps in clients’ existing IT asset management and configuration processes and technology to streamline work streams, leverage technology, and reduce costs
- Developed roadmaps for clients to optimize their ITAM program, reduce IT spend, and mitigate risk
- Developed detailed governance and policy that aligned the ITAM program with IT and the overall business
- Developed global ITAM processes that supported an IT asset divesture for a large merger and acquisition initiative
- Developed a communication strategy to successfully roll out new global policies, processes, and procedures
- Developed processes to track third party software licenses imbedded in client developed OEM software to assist in mitigating vendor audit risks
- Performed ITAM tool assessments that supported clients’ current and future state ITAM program vision
- Provide vendor management for third party vendors to successfully implement an ITAM repository and asset discovery
- Facilitate IT asset management workshops to develop future state client solutions
Project Manager
Geneva Technical Services
07.2014 - 06.2015
- Defined the scope of projects in collaboration with senior management
- Created detailed work plans which identifies and sequences the activities needed to successfully complete projects
- Determined the resources (time, money, equipment, etc) required to complete projects
- Selected staff with appropriate skills for the project activities
- Monitored the progress of projects and make adjustments as necessary to ensure their successful completion
- Coordinated work across multiple project teams throughout the enterprise
- Established communication schedules to update stakeholders including appropriate staff in the organization on the progress of projects
Project Manager - ITSM
The Judge Group
10.2013 - 01.2014
- Managed projects in the ITSM and Delivery area supporting projects across IT Service Management, ITIL and IT Asset Management initiatives utilizing SDLC methodology
- Successfully managed projects across a portfolio of 10 simultaneous projects that include IT infrastructure, network storage, VOIP, data center, facilities and business planning, systems engineering
- Liaison between the business and ITSM development to effectively communicate business requirements and develop successful implementation of ServiceNow enhancements that incorporate ITIL frameworks to support the business
- Developed IT Asset Management processes and procedures to support rollout of the IT Asset Management and Software Asset Management modules in ServiceNow
Senior Solutions Architect - ITAM
Eden Technologies
03.2013 - 08.2013
- Developed new IT Asset Management service to support new business model
- Developed marketing strategy documentation to support sales organization in their ITAM initiatives
- Successfully completed Flexera FlexNet Platform Boot Camp to support Software License Optimization initiatives and implementations
- Developed project collateral to be used for marketing and project implementations
- Successfully performed assessment on PMO tools and technologies for build out of internal PMO.
- Collaboratively created and successfully presented ITAM webinar to perspective clients
Software Asset Management Senior Consultant
Experis
09.2012 - 03.2013
- Performed tool assessment for Software Asset Management project
- Developed Software Asset Management policies for enterprise implementation
- Developed and executed a Software Asset Management/Configuration Management process
- Developed enterprise Software Asset Management Roles & Responsibilities
- Integrated Software Asset Management with the Configuration Management Database (CMDB)
- Developed processes to maintain Software Asset Inventory accuracy
- Developed KPI’s and metrics to measure Software Asset Management accuracy and adherence to policies and procedures
- Led efforts of the SACM Continuous Process Improvement Team
Program Manager IT Asset Management – Desktop Lifecycle Management
JIT Resources/Fruition Partners
05.2012 - 08.2012
- Oversee Desktop Asset Management processes and activities and manage staff of 4 people to ensure adherence to policies and data accuracy
- Monitor e-Discovery feeds into Service-Now to ensure database updates occur on a daily basis
- Process received feeds from vendors and partners to update Service-Now
- Review data to ensure that required data fields are updated appropriately by technical teams and data feeds
- Review data and reconcile discrepancies in Service-Now
- Produce monthly reports and develop and produce ad hoc reporting requests
- Perform periodic asset inventories to verify data accuracy
- Identify process gaps and mitigations to ensure IT asset management is utilizing industry best practices to better control the IT technology environment
Sr. Manager Service Asset and Configuration Management
Capgemini
01.2012 - 05.2012
- Led Service Asset and Configuration Management (SACM) initiative for Data Center Migration project at the State of Texas
- Developed CMDB data requirements and model for Remedy 7.6
- Managed third party service provider in wall-to-wall data center physical inventory
- Managed third party service provider in deployment of ADDM e-discovery tool
- Developed hardware and software asset management processes and procedures for State of Texas data centers
- Developed and implemented data migration plan for asset management and configuration management solution implementation that includes physical inventory and e-discovery data
IT Asset Management Consultant
Accenture
05.2007 - 10.2010
- Conducted assessments of clients’ current IT asset management and configuration management processes and technology
- Developed recommendations to close gaps in clients’ existing IT asset management and configuration management processes and technology
- Developed and implemented SACM processes and procedures for a large Federal client
- Designed and implemented a CMDB and for a use at a large Federal client
- Implemented a Change Management and Governance process based on ITIL v3 best practices for SACM and the CMDB for a large Telecommunications client and a large Federal client
- Integrated IT asset data from SMS, Tivoli, and BMC Atrium Discovery into a CMDB to better manage virtualization and cloud computing, software license management, and change impact management
- Implemented ITIL based processes to assist clients to streamline work streams, leverage technology, and reduce cost
- Developed proposals, wrote business cases, and prepared statements of work for IT asset management solutions
- Developed and implemented IT asset management client workshops
- Wrote IT asset management and configuration management white paper for large financial services client
- Supervised asset inventory activity in order to develop an enterprise wide data center provisioning service
- Assessed current Command Center operations and developed long term strategy recommendation for a large financial services client
- Defined Governance, Demand Management, and Operating Model for large Department of Defense organization
Transition Manager/Project Manager
IBM Global Services
06.1995 - 06.2005
- Designed and implemented IT asset management solutions for medium to large companies both globally and domestically
- Integrated multiple work streams to facilitate contract requirements for large outsourcing solutions
- Project managed 30+ successful global ITSM projects
- Planning
- Staffing
- Vendor management
- SDLC activities
- Implementation
- Cost management and analysis
- Issue and risk mitigation
- Successfully managed global IT wall to wall inventory projects that ranged in size from 5,000 – 50,000 seats
- Designed and implemented global IT procurement solutions that incorporated a web based procurement tool that was integrated with customer systems as well as internal IBM systems
- Designed and implemented IT asset management solutions that integrated wall to wall inventory data and IT procurement solutions with existing and new IT asset management processes and technology
- Project managed the largest single launch of IBM Global Services’ OrderNow! web procurement tool to 33,000 global users that integrated procurement services into an IT asset management solution
- Integrated diverse global procurement processes into uniform enterprise-wide process
- Performed client demos of IT Asset Management solutions
- Installed and trained clients on Tally Systems NetCensus
- Reconciled wall to wall inventory data prior to data loads into asset management repositories
- Developed educational materials and training methodology for IT procurement solutions and applications
- Successfully conducted training classes for IT asset management procurement in North America, Europe, Asia, and Australia
- Successfully lead teams of software developers and large asset inventory technician teams
- Successfully mentored departmental colleagues as outlined by departmental management
Wall to Wall Inventory Technician/Wall to Wall Inventory Lead
Chrysler Systems
11.1994 - 06.1995
- Worked as an inventory technician on various wall to wall inventory projects
- Supervised wall to wall inventory technicians on various wall to wall inventory projects
Education
Music -
Duquesne University
Orchestral Conducting -
Accademia Chigiana, Siena, Italy
Certification
- ITIL v3 Certification
- IAITAM Certified IT Asset Manager (CITAM)
- IAITAM Certified Hardware Asset Management Professional (CHAMP)
- IAITAM Certified Software Asset Manager (CSAM)
- IAITAM Certified Mobile Asset Management (CMAM)
Languages
- Italian
- English
Timeline
Manager – Technology Consulting
Ernst and Young
01.2019 - 01.2025
Principal Consultant
Siwel Consulting, Inc.
08.2015 - 01.2019
Project Manager
Geneva Technical Services
07.2014 - 06.2015
Project Manager - ITSM
The Judge Group
10.2013 - 01.2014
Senior Solutions Architect - ITAM
Eden Technologies
03.2013 - 08.2013
Software Asset Management Senior Consultant
Experis
09.2012 - 03.2013
Program Manager IT Asset Management – Desktop Lifecycle Management
JIT Resources/Fruition Partners
05.2012 - 08.2012
Sr. Manager Service Asset and Configuration Management
Capgemini
01.2012 - 05.2012
IT Asset Management Consultant
Accenture
05.2007 - 10.2010
Transition Manager/Project Manager
IBM Global Services
06.1995 - 06.2005
Wall to Wall Inventory Technician/Wall to Wall Inventory Lead
Chrysler Systems
11.1994 - 06.1995
Music -
Duquesne University
Orchestral Conducting -
Accademia Chigiana, Siena, Italy