John Tekampe

• Conducted assessments to evaluate client progress and adjust treatment strategies
• Collaborated with multidisciplinary teams to coordinate comprehensive care for clients
• Advocated for client needs within community resources to ensure access to services
• Maintained detailed case documentation, ensuring accurate records and billing

• Ranked as #1 employee for billing productivity in 2025
• Prepared and submitted periodic reports, including updates on well-being, finances, and care arrangements to courts and other stakeholders.
• Ensured the client’s/protected person’s basic needs were met, including housing, nutrition, and medical care
• Coordinated with healthcare providers, social services, court officers/attorneys, and financial Trust officers
• Monitored the client’s living conditions and overall quality of life

• Provided subject matter expertise and customer service skills for all inbound and outbound customer calls to drive first call resolution; Clearly communicated and educated customers on the results of the investigation
• Investigated and problem solved for patients experiencing escalated issues; Where necessary, completed a benefit investigation, contacted the HCP and/or patient and potentially the filling pharmacy or payor
• Assisted training team with new hires by offering real time/active cases expertise
• Part of 6-member team to receive Excellence Award/bonus for productivity
• Supported changing business priorities by being flexible in executing or overseeing completion of specific tasks to support the patients
• Provided insurance coverage, verification details, prior authorization status, and alternate funding options for existing and newly launched products

Worked closely with care coordinators from member’s insurance carrier to assure optimal care utilizing Medicare and Medicaid

• Inform and assist clients applying for Social Security, Health, Housing, and Snap benefits to help client improve functioning and gain more independence
• Exceeded state-required expectations for documentation of service by 75%
• As the team responsible for clients with the highest care needs - built relationships with external collaterals to become a trustworthy and dependable asset

• Used evidence-based practices model approach to therapeutic services
• Provided integrated services beginning to end; Completed necessary City/State/Federal documents accurately and ahead of schedule
• Assigned to Crisis Response and IDDT roles; Provided clinical and medical/medicinal management services, including case management, (mental)health assessments, interventions, and care plan development
• Met billing and productivity targets every quarter in position

• First quarter with the agency, doubled the previous quarter’s outcomes
• Delivered recommendations that drastically increased efficiency and outcomes
• On three-person back to school leadership team
• Contacted families below the poverty line and offered employment and case management services
• Coordinated care of clients between agency and governmental entities(CHA, HUD, City Colleges of Chicago
• Complete assessments and case management plans

• Brought $100’s of thousands of dollars in new revenue to the department
• Exceeded Department of Rehabilitation Service’s target by nearly 100%
• Member of Department’s eight-person leadership team
• Collaborated with clinical teams in formulating care plans
• Assisted dozens of co-workers in achieving success through mentoring and leadership
• Educated providers, staff, members, and families regarding care coordination role and recovery strategies with a focus on evidence-based practices approach.

• Established and maintained relationships with state/city agencies related to advocating for Thresholds member’s services (IDES, MOPD, Social Security, and DRS)
• Exceeded billing productivity targets every month active in the agency
• Surpassed employment goal for year-end placements by 50%
• Used social media and networking to target new employers effectively
• Performed community outreach by contacting employers and educating them on the benefits of employing applicants with mental illness

; Daily reconciliation of client needs; Responsible for planning, initiating, and overseeing new hire team training; Utilized CRM; Represented team at Better Business Bureau Awards, and in Nicaragua for benevolence program.

• First inside sales representative to achieve 100% quota in history of new division
• Initiated sales models to compete nationally with in-state companies
• Interned with Benevolence Director; opened new revenue streams
• Prospected new accounts through calling on existing clientele’s referrals; Cultivated relationships to achieve new business