John Petrocci
PARK RIDGE
Summary
Experienced and proactive IT professional with a proven record of managing and supporting diverse technology environments in educational, legal, and multi-client MSP settings. Skilled in device management, Active Directory, Microsoft Intune, Office 365, MFA, and end-user support. Adept at implementing scalable IT solutions, training users and staff, and improving technology workflows to align with organizational goals. Known for strong communication skills, attention to detail, and a service-first approach.
Overview
6
6
years of professional experience
Work History
IT Manager
British Intl School of Chicago, Lincoln Park
Chicago
07.2022 - Current
- Oversaw technology systems, managing Apple iPads, MacBook's, and Windows laptops fleet.
- Administered Microsoft Intune for device configuration and management across all supported platforms.
- Managed Active Directory, Office 365, Azure, and Microsoft multifactor authentication to enhance account safety and security.
- Launched the 2024 BYOD initiative, transitioning students from school iPads to their devices for improved digital literacy, accountability, and training.
- Provided daily technical support to staff and students, resolving various technology issues.
- Standardized iPad tracking processes, reducing loss and enhancing inventory management.
- Trained new IT support hires on digital tools, streamlining onboarding across multiple campuses.
- Trained new school staff on safeguarding their identification, passwords, and personal devices.
- Collaborated on CAPEX planning and coordinated IT purchases to align with financial objectives.
- Instructed students on the proper and effective use of their devices to enhance their learning experience. Led a military history class for 5th graders, focusing on the tactical and historical understanding of key events from the American Revolution to World War II, while maintaining an unbiased approach by eliminating political discussions. To bring history to life, the class included a hands-on activity where students examined non-threatening examples of wartime artifacts and sampled small portions of 18th to 20th-century hardtack, providing a tangible connection to the past.
Sr. IT Support Specialist
Connection LLC – Multi-Service Provider (MSP)
Schaumburg
09.2020 - Current
- Supported a varied and diverse client base, including TV stations, health care clinics, pet care, tax services, elder care facilities, and provided IT support to a non-profit company serving people with other abilities.
- Delivered issue resolution ranging from password resets to escalated, mission-critical outages.
- Managed Active Directory, MFA, and Office 365 services across different industries.
- Mentored new team members on tools, processes, and service standards.
- Trained elder care staff on using core applications, increasing efficiency, and confidence.
- Created user-friendly training materials for IT staff, which reduced repeat support requests.
- Go above and beyond, ensuring the client I support is fully supported, reducing callbacks.
Sr. IT Support Analyst
McCalla Raymer Leibert Pierce, LLC
Chicago
08.2019 - 04.2020
- Delivered remote IT support across the different U.S. time zones via GoToAssist and RingCentral.
- Managed and maintained secure laptop setups for remote and in-office staff.
- Administered AD, Office 365, SCCM deployments, and Service Manager ticketing.
- Resolved VPN, RDS, DUO MFA, and mobile email client issues.
- Provided after-hours on-call support and led staff training for remote work tools.
- Improved office efficiency through IT space redesign and workflow optimization.
Education
Bachelor of Arts - History
Eastern Illinois University
Charleston, IL12-1996
Skills
- Microsoft Intune
- Device management
- Active Directory
- Office 365 administration
- Training and development
- Microsoft Azure
- Technical support
- BYOD implementation
- Collaboration tools
- Inventory management
- Customer service
- Problem solving
- Process standardization
- Reliability
- User support
- Attention to detail
- Workflow optimization
- Collaboration skills
- Team mentoring
- Process improvement
Languages
Polish
Elementary
Timeline
IT Manager
British Intl School of Chicago, Lincoln Park
07.2022 - Current
Sr. IT Support Specialist
Connection LLC – Multi-Service Provider (MSP)
09.2020 - Current
Sr. IT Support Analyst
McCalla Raymer Leibert Pierce, LLC
08.2019 - 04.2020
Bachelor of Arts - History
Eastern Illinois University
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