John Owen
Bloomington
Summary
With over 20 years of experience in decision making, problem solving, and computer systems, I offer a wealth of expertise and skills. Throughout my career, I have consistently taken on greater responsibilities and honed my abilities in these areas. My objective is to leverage my extensive experience and education to assist others and foster my own professional growth. I am actively seeking opportunities with a company that aligns with my values, where I can continue to make a meaningful impact.
Overview
23
23
years of professional experience
Work History
Lead Software Engineer
State Farm Insurance Inc.
12.2021 - Current
- Currently Imbedded with Contact Center Operations Reporting and Analytics team with cross team collaboration
- Responsible for assisting with horizontal solutions for Contact Centers at State Farm Insurance
- Assist by collaboration in setting technical architecture for the suite
- Review and lead development teams in adhering to set standards
- Called back to the contact center in house-built software solutions in a more horizontal focus
Software Developer
State Farm Insurance Inc.
12.2019 - 12.2021
- Assisted with the initial build of a contact center management software built in house based on the AWS Connect solution
- Recruited to assist with a Salesforce integration for displaying ServiceNow tickets to Agency support contact centers
Infrastructure Analyst
State Farm Insurance Inc.
03.2015 - 12.2019
- While leading the support team engaged with implementing a vendor solution I was asked to go on assignment as a DevOps Developer building out Contact Center Enablement Modernization Software
- I was asked to come back and take over team lead on the IP Telephony Reporting and Unified Communications management team after the previous team leader accepted another opportunity
- Recruited to join Bank Collections Center to support collections management software
- Assumed Windows Server Type Ownership
Technical Analyst
TEKsystems
08.2011 - 03.2015
- Third Level Technical Analyst Project/Service Resource at a client site which is large Midwest insurance company
- Use previous Windows Server, SQL, and IP Telephony knowledge to become a subject matter expert in IP Telephony Reporting and Unified Communications System management
- Skills Used
Information Technology Manager
Precision Planting
10.2007 - 08.2011
- Support all business IT functions for a120-employee agronomic production and research business
- Evaluated the needs of the business for systematic solutions
- Collaborated with teams for successful adoption of solutions
- Effectively implemented and integrated the following list which allowed the company to process and ship more orders faster, increasing overall company profits, customer satisfaction, and company growth
Information Technology – Senior Systems Engineer / Team Leader
Delta Innovations
10.2006 - 10.2007
- Lead Teams for consulting and implementing technology solutions for small to medium sized businesses
Information Technology Manager – Operator
A1-IL, LLC d.b.a. John A. Owen Computer & Networking Services
05.2002 - 10.2006
- Independent consulting company to provide support and solutions to local small businesses including Coldwell Banker, Frontier Title, Community Cancer Center, and Barrister Global Services
Education
Microsoft Certified Systems Engineer - 2000 Tract
New Horizons Computer Learning Center
Peoria, ILBachelor of Science - Computer Science
Illinois State University
Normal, IL12.2019
Associates in Arts - undefined
Heartland Community College
Normal, IL05.2002
Skills
- Agile Development
- GitOps
- Serverless Architecture
- Technical Recovery
- Accessibility
- Automated Testing
- ITIL
- CI/CD
- SSO Authentication
- RESTful APIs
- AWS
- Full Stack Development
- Risk Management
- Business Continuity
- Vendor Management
- Monitoring and Alerting
- Financial Operation
- Team collaboration
- Technical innovation expertise
INTERPERSONAL STRENGTHS
Customer Service Focused, Servant Leadership, Motivated, Dependable, Approachable, Adaptive Learner, and Strong Communication Skills.
Timeline
Lead Software Engineer
State Farm Insurance Inc.
12.2021 - Current
Software Developer
State Farm Insurance Inc.
12.2019 - 12.2021
Infrastructure Analyst
State Farm Insurance Inc.
03.2015 - 12.2019
Technical Analyst
TEKsystems
08.2011 - 03.2015
Information Technology Manager
Precision Planting
10.2007 - 08.2011
Information Technology – Senior Systems Engineer / Team Leader
Delta Innovations
10.2006 - 10.2007
Information Technology Manager – Operator
A1-IL, LLC d.b.a. John A. Owen Computer & Networking Services
05.2002 - 10.2006
Bachelor of Science - Computer Science
Illinois State University
Associates in Arts - undefined
Heartland Community College
Microsoft Certified Systems Engineer - 2000 Tract
New Horizons Computer Learning Center
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