JOHN NARCISE
Fresenius Kabi USA LLC
Skokie
12
Certifications
28
years of professional experience
To obtain a position within the Health/Medical/Pharmaceutical Laboratory Information Systems industry that will utilize my skills and offer professional growth and advancement.
Work History
Systems Administrator, LIMS Administrator, Network Support Administrator
13 Years 11 Months- Reimaged, Virtualized, applications to VMWare to restore and avoid corruption.
- Performed cGMP (Current Good Manufacturing Practices) on everyday basis
- Resolved numerous Laboratory software applications and hardware issues.
- Resolved numerous network issues regarding Empower CDS Program, with Server to LACE to Instruments.
- Resolved numerous remote network connectivity issues such as Citrix connecting to LIMS and Empower.
- Assisted LIMS team on connecting LIMS on pH Meters and Balances back in Cornell.
- Performed Restoration and Backup and Recovery for files or programs that got lost.
- Resolved numerous local and network printers to user’s office computers and Laboratory computers.
- Organized using Active Directory for new pc computers, devices, users, group memberships, and for security purposes.
- Provided excellent customer service for all laboratory users regarding password resets on all software applications.
- Qualified and Validated numerous Empower LACE boxes.
- Trained users on how to use several systems and how to troubleshoot on connecting the application to the Windows OS.
- Updates and or Create new SOP for new and old laboratory software application systems.
- Installing laboratory software applications, reimaging operating systems, and RAID hard drives.
(Temp) Consultant-Systems Administrator
7 Months- Six-Month Contract Consulting Assignments:
- Captain James A. Lovell Federal Health Care Center Veterans Hospital
- North Chicago, IL 60064
- Removed roaming profiles and created new profiles for users to be directed to the designated server using Active Directory.
- Resolved numerous security problems regarding PKI, SSL Layer functionality, and other network security connectivity issues.
- Troubleshooted and resolved exchange server issues, regarding connectivity and users accessing there emails.
- Added numerous drivers and cleared multiple ports for different network printers in several vlan ip addresses to function.
- Located and determined network servers’ status
- Connected and resolving citrix metaframe issues regarding users remote connections.
- Resolved numerous internet, intranet, web applications, software, and hardware regarding connectivity issues on site and by telephone..
Network Administrator/IT Systems Support Engineer
9 Months- Administrated and maintained database and network servers.
- Administrated and maintained network devices such as firewall, router, and LAN Switches.
- Made sure the network is up and running, having users have internet connection.
- Added and connected users to the Company's domain, to access the company's resources using Active Directory.
- Installed several operating systems, upgrade, patch security updates on servers and on many computers.
- Created and grant users access to the network and other directories modifying their permissions per type of access needed.
- Configured file redundancy and RAID levels per server due to failover/save memory space, per data recovery purposes.
- Configured and troubleshooted IP Phones using Cisco Call Manager, to create, add, set up user's profiles on IP phones for users to communicate.
- Configured network printer for users to access locally, wirelessly, and throughout the network.
- Performed Restoration, Back Up, and Recovery for programs that got lost.
- Assisted, planned, and trained end-users on how certain applications functions.
(Consultant – IT Support)
1 Year 2 Months- Provided Technical Support for Software and Hardware for the company.
- Added numerous users to the network printer using web interface to ping point hardware location.
Network/Systems Administrator, Biller (Part Time)
10 Years 10 Months- Following the HIPAA privacy act; processed health insurance claims and payments on time to increase profits.
- Following the HIPAA privacy act; processed health insurance claims and payments on time to increase profits.
- Administered and provided technical software applications and hardware support in the office.
- Coordinated with insurance companies along with supervisor regarding new rules and regulations protecting clients’ information and billing instructions.
- Resolved daily systematic and operational malfunctions in the office and clinical computer systems, ensuring minimal loss of work productivity within three clinics.
- Supported end-users on network connectivity issues, made sure users establish connection and able to function
- Helped and trained co-workers on how other software programs function and to how resolve issues.
Network Field Engineer, IT Support Systems Engineer
1 Year 3 Months- Installed and supported software across customer sites, connecting machines to applications and verifying active network links.
- Updated and upgraded PC and Mac systems to resolve compatibility issues and keep user environments current.
- Removed viruses and malware by installing anti-virus and anti-malware tools on networked computers.
- Created security groups, added users, and managed access in Active Directory.
- Troubleshot LAN and wireless issues, SQL problems, backups, and software bugs in virtual test environments.
Network/Technology Systems Support Analyst
10 Months- Installed software and removed malware, helping keep company desktops connected and protected from viruses.
- Installed hardware components for PCs and Apple Macs, improving performance across desktops and laptops.
- Tested dial-up, direct, and wireless connections to restore network access for office and remote users.
- Set up laptops, desktops, and projectors in conference rooms, confirming ports were active before meetings.
- Created Active Directory security groups, added users, and resolved Exchange mail queue issues.
Consultant-Support
1 Year- Troubleshot application access, file restoration, and network drive mapping to keep users working across multiple operating systems.
- Unlocked LAN accounts, monitored high-priority issues, and checked server status to maintain reliable access to the global network.
- Resolved Oracle, SAP, SQL, Citrix, and Blackberry/PDA issues while supporting remote users over the telephone.
Education
Bachelor of Science - Computer Information System
- Dean’s List
- All computer skills are hands on.
- GPA: 3.71
Skills
LIMS administration
SQL Server
Oracle
LIMS validation
Application troubleshooting
Citrix
VMware
Microsoft Teams
SharePoint
Microsoft Office Suite
Service desk support
Printer support
Remote access support
Active Directory administration
Windows Server administration
Group policy management
Backup and recovery
System imaging
SOP documentation
Network troubleshooting
Windows Server patching
ServiceNow ticketing
Problem management
Accomplishments
- Went to numerous customer sites, such as N.A.S.A. to install several software programs, network machine to communicate with other computers, and trained users how other programs function to reduce down-time and increase productivity.
- Resolved numerous medical application programs to give correct dose of medicine for patients/veterans to recover.
- Created a logical network design for Adams School in Chicago.
- Created and documented instructions for installation and use of Active Directory for the Chicago Tribune’s network.
- Designed and created a database program using Oracle (back-end) and Microsoft Access (front-end) for Highline University.
- Designed and created an application using Visual Basic which schedules and maintains banquet room reservations for Belmont Banquets using A.D.O. as bridge for Microsoft Access.
Certification
Certified to Generative AI with GPT., Fresenius Kabi USA LLC, (LinkedIn Learning)
Timeline
Systems Administrator, LIMS Administrator, Network Support Administrator
Fresenius Kabi USA LLC
11.2012 - CurrentRead More
(Temp) Consultant-Systems Administrator
Metters Inc.
10.2011 - 05.2012Read More
Network Administrator/IT Systems Support Engineer
GModelo USA, LLC
08.2010 - 05.2011Read More
(Consultant – IT Support)
Swiss Post Solutions
06.2009 - 08.2010Read More
Network Field Engineer, IT Support Systems Engineer
Amada
07.2007 - 10.2008Read More
Network/Technology Systems Support Analyst
Chicago Tribune
05.2006 - 03.2007Read More
Consultant-Support
Spherion
02.2005 - 02.2006Read More
Network/Systems Administrator, Biller (Part Time)
Dr. Chandra Khurana’s Clinic
06.1998 - 04.2009Read More
De Vry University
Bachelor of Science from Computer Information System
Read More