John Martinez
Chicago
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
In Home sale manager
AT&T Mobility
Chicago
07.2010 - 04.2023
- Led cross-functional teams to enhance customer service strategies.
- Developed training programs for staff to improve operational efficiency.
- Managed inventory levels and ensured accurate stock management processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Billing Manager
Xerox
Rosemont
07.2006 - 07.2014
- Managed billing processes for client accounts and ensured timely invoicing.
- Oversaw team performance and provided training on billing software and procedures.
- Collaborated with departments to resolve billing discrepancies and improve accuracy.
- Developed billing guidelines to enhance workflow efficiency and consistency.
- Analyzed billing data to identify trends and recommend process improvements.
- Implemented automated systems to streamline invoice generation and tracking.
- Coordinated with external vendors for payments and invoice reconciliation efforts.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Resolved billing issues by applying knowledge and completing in-depth research.
P.C. technician
Geek Squad - Best Buy
Evanston
04.2000 - 10.2004
- Diagnosed hardware and software issues for customer devices.
- Repaired laptops and desktops using various tools and techniques.
- Assisted customers with troubleshooting technical problems in-store.
- Installed operating systems and software applications on client devices.
- Provided best practices for device maintenance and performance optimization.
- Collaborated with team members to resolve complex technical challenges.
- Educated customers on technology usage and security measures.
- Assessed customer needs to determine best solutions for computer problems.
- Evaluated existing IT infrastructure in order to recommend upgrades or replacements where necessary.
- Monitored network performance to ensure optimal efficiency of computer systems.
Assistant Bank Manager
Community Bank of Ravenswood
Chicago
01.1997 - 04.2003
- Supervised daily banking operations and ensured compliance with policies.
- Trained and mentored staff on customer service best practices.
- Assisted in developing marketing strategies to attract new clients.
- Managed cash flow and balanced financial transactions effectively.
- Implemented process improvements to enhance operational efficiency.
- Resolved customer inquiries and issues with professionalism and care.
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Verified accuracy of customer information and documents to ensure compliance with bank regulations.
- Identified areas of improvement within the branch operations through analysis of customer feedback surveys.
- Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
- Supervised tellers during peak hours of operation, providing assistance when needed.
- Provided training to new hires on banking processes and procedures.
Education
Some College (No Degree) - Business Management
Robert Morris University
Coraopolis, PASkills
- Team leadership
- Cross-functional collaboration
- Customer service enhancement
- Inventory management
- Billing process oversight
- Staff training and development
- Problem solving
- Effective communication
- Conflict resolution
- Process improvement
- Policy implementation
- Clear communication
- Customer service
- Employee onboarding
- Staff development
- Performance management
- Expectation setting
- Decision-making
- Disciplinary techniques
- Customer relationship management (CRM)
- Policy and procedure development
- Emergency response
- Cross-functional team management
- Key performance indicators
- Contract management
- Relationship building
- Negotiation
- Performance evaluations
- Workforce management
Timeline
In Home sale manager
AT&T Mobility
07.2010 - 04.2023
Billing Manager
Xerox
07.2006 - 07.2014
P.C. technician
Geek Squad - Best Buy
04.2000 - 10.2004
Assistant Bank Manager
Community Bank of Ravenswood
01.1997 - 04.2003
Some College (No Degree) - Business Management
Robert Morris University