John Jackson
Chicago
Summary
Results-driven customer service with over 20 years experience in customer service and relationship management. Known for multitasking abilities and a strong focus on safety awareness. Eager to leverage skills in creating positive environments to enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Calumet School District 132
Calumet Park, IL
10.2019 - Current
- Delivered engaging lesson plans tailored to diverse student needs.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with regular teachers to ensure continuity of education during absences.
- Implemented instructional strategies to enhance student participation and understanding.
- Assessed student progress through formative evaluations, providing constructive feedback.
- Maintained accurate attendance records and communicated with parents regarding student performance.
Retail Associate
Walmart
Schererville, IN
10.2015 - 08.2020
- Provided exceptional customer service, enhancing shopper experience and fostering loyalty.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash management.
- Maintained inventory levels through regular stock checks and organized product displays.
- Assisted in training new associates on policies, procedures, and best practices for customer engagement.
- Collaborated with team members to execute promotional displays, increasing product visibility and sales.
- Resolved customer inquiries and complaints promptly, contributing to a positive store atmosphere.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Implemented process improvements for inventory management, reducing stock discrepancies and enhancing efficiency.
- Monitored store cleanliness and organization standards, ensuring compliance with company guidelines.
Education
Bachelor of Science -
Chicago State University
Chicago, IL06-2001
Skills
- Adaptable
- Relationship building and management
- Student engagement
- Safety awareness
- Multitasking
Timeline
Substitute Teacher
Calumet School District 132
10.2019 - Current
Retail Associate
Walmart
10.2015 - 08.2020
Bachelor of Science -
Chicago State University