John Hensel Jr
Urbana
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and retention. Skilled in problem-solving, operational efficiency, and team collaboration.
Overview
14
14
years of professional experience
Work History
Agent in Charge
Sequity Ventures LLC
Champaign, IL
04.2024 - 06.2026
- Developed and maintained client relationships to ensure satisfaction and retention.
- Collaborated with team members to streamline operational processes and enhance efficiency.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Agent in Charge
NuEra
Champaign, IL
10.2019 - 04.2024
- Developed and maintained client relationships to ensure satisfaction and retention.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Facilitated training sessions for new agents, elevating overall team performance.
- Evaluated customer needs and feedback to drive product and service improvements.
Front Desk Manager
Residence Inn Marriott
Champaign, IL
04.2016 - 05.2018
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Developed training programs for new staff to enhance customer service skills and operational efficiency.
- Managed scheduling and staffing to optimize workflow during peak periods.
- Implemented procedures for handling guest inquiries and resolving complaints effectively.
Front of the House Manger
Applebee's Grill + Bar
Quincy, IL
01.2012 - 01.2014
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements, reducing wait times and enhancing workflow efficiency.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Conducted performance reviews, providing constructive feedback to enhance team productivity.
Education
Associate of Applied Science - Hospitaliy
John Wood Community College
Quincy, IL05-2016
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Agent in Charge
Sequity Ventures LLC
04.2024 - 06.2026
Agent in Charge
NuEra
10.2019 - 04.2024
Front Desk Manager
Residence Inn Marriott
04.2016 - 05.2018
Front of the House Manger
Applebee's Grill + Bar
01.2012 - 01.2014
Associate of Applied Science - Hospitaliy
John Wood Community College