Summary
Overview
Work History
Education
Skills
Timeline
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John Haran

Chicago

Summary

Versatile and dynamic professional with a proven track record at Rivers Casino Des Plaines, adept in customer relations and critical thinking. Excelled in high-stress situations, significantly enhancing customer loyalty and satisfaction. Skilled in both team leadership and analytical thinking, consistently promoting a positive and efficient work environment.

Overview

5
5
years of professional experience

Work History

Table Games Dealer

Rivers Casino Des Plaines
08.2023 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Learned and followed company procedures to maintain consistency and standards.

Field Technician

MosquitoSquad
05.2021 - 08.2021
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Managed quality control initiatives to eliminate downtime and increase revenue.
  • Assisted client with permitting, inspections, groundwater sampling and soil sampling.
  • Limited process gaps by accurately training teams on equipment usage best practices.
  • Utilized safety practices with no complaints or accidents.

Bar Back

Danny's Pizza
08.2019 - 10.2019
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered food to customers at bar and tables.
  • Replaced empty kegs and soda syrups.

Education

No Degree - Computer And Information Sciences

Morton College
Cicero, IL

High School Diploma -

De La Salle High School
Chicago, IL
05.2019

Skills

  • Customer Relations
  • Critical Thinking
  • Written Communication
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Customer Satisfaction Promotion
  • Work Coordination
  • Decision Making

Timeline

Table Games Dealer

Rivers Casino Des Plaines
08.2023 - Current

Field Technician

MosquitoSquad
05.2021 - 08.2021

Bar Back

Danny's Pizza
08.2019 - 10.2019

No Degree - Computer And Information Sciences

Morton College

High School Diploma -

De La Salle High School

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John Haran