John Haran
Chicago
Summary
Versatile and dynamic professional with a proven track record at Rivers Casino Des Plaines, adept in customer relations and critical thinking. Excelled in high-stress situations, significantly enhancing customer loyalty and satisfaction. Skilled in both team leadership and analytical thinking, consistently promoting a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Table Games Dealer
Rivers Casino Des Plaines
08.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
Field Technician
MosquitoSquad
05.2021 - 08.2021
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Assisted client with permitting, inspections, groundwater sampling and soil sampling.
- Limited process gaps by accurately training teams on equipment usage best practices.
- Utilized safety practices with no complaints or accidents.
Bar Back
Danny's Pizza
08.2019 - 10.2019
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered food to customers at bar and tables.
- Replaced empty kegs and soda syrups.
Education
No Degree - Computer And Information Sciences
Morton College
Cicero, ILHigh School Diploma -
De La Salle High School
Chicago, IL05.2019
Skills
- Customer Relations
- Critical Thinking
- Written Communication
- Flexible and Adaptable
- Analytical and Critical Thinking
- Customer Satisfaction Promotion
- Work Coordination
- Decision Making
Timeline
Table Games Dealer
Rivers Casino Des Plaines
08.2023 - Current
Field Technician
MosquitoSquad
05.2021 - 08.2021
Bar Back
Danny's Pizza
08.2019 - 10.2019
No Degree - Computer And Information Sciences
Morton College
High School Diploma -
De La Salle High School
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