John Cloud

• Initiated immediate response measures during emergency situations such as fires, medical emergencies, or security breaches to protect patients and staff.
• Assisted in the de-escalation of tense situations with effective communication and conflict resolution techniques.
• Improved patient adherence to treatment plans by providing consistent guidance, encouragement, and reinforcement of positive behaviors.
• Maintained a safe environment for patients and staff by promptly responding to security incidents and emergencies.
• Contributed to the development of facility policies and procedures related to safety and security measures based on best practices in the field.
• Collaborated with fellow Security Therapy Aides to ensure a consistent approach among team members when addressing patients'' needs and maintaining facility safety.
• Conducted thorough room searches as needed to identify contraband or potential hazards within the facility.
• Managed challenging situations involving aggressive or uncooperative patients through verbal de-escalation techniques or physical restraint when necessary while maintaining patient dignity.
• Documented daily progress notes, detailing patient behavior, intervention outcomes, and any relevant observations.
• Developed rapport with patients through active listening and genuine empathy, fostering a supportive therapeutic environment.
• Maintained client confidentiality to protect patient privacy.
• Provided crisis intervention to support clients during times of urgent need.
• Ensured confidentiality of sensitive information by consistently enforcing HIPAA regulations within the workplace.

• Initiated immediate response measures during emergency situations such as fires, medical emergencies, or security breaches to protect patients and staff.
• Assisted in the de-escalation of tense situations with effective communication and conflict resolution techniques.
• Improved patient adherence to treatment plans by providing consistent guidance, encouragement, and reinforcement of positive behaviors.
• Maintained a safe environment for patients and staff by promptly responding to security incidents and emergencies.
• Contributed to the development of facility policies and procedures related to safety and security measures based on best practices in the field.
• Participated in ongoing professional development opportunities relating to mental health therapies and security practices to enhance job performance continuously.
• Enhanced patient outcomes by assisting with therapeutic interventions such as guided relaxation exercises, cognitive behavioral therapy techniques, and anger management strategies.
• Collaborated with fellow Security Therapy Aides to ensure a consistent approach among team members when addressing patients'' needs and maintaining facility safety.
• Conducted thorough room searches as needed to identify contraband or potential hazards within the facility.
• Managed challenging situations involving aggressive or uncooperative patients through verbal de-escalation techniques or physical restraint when necessary while maintaining patient dignity.
• Provided structured therapeutic activities for patients, supporting their mental health recovery process.
• Documented daily progress notes, detailing patient behavior, intervention outcomes, and any relevant observations.
• Ensured confidentiality of sensitive information by consistently enforcing HIPAA regulations within the workplace.
• Developed rapport with patients through active listening and genuine empathy, fostering a supportive therapeutic environment.
• Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
• Maintained client confidentiality to protect patient privacy.
• Utilized evidence-based techniques to deliver successful treatment.
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.
• Helped clients work through emotional and psychological issues in both individual and group therapy sessions.

• Implemented process improvements that streamlined workflows for increased departmental efficiency.
• Facilitated clear communication between all parties involved in projects or tasks, resulting in successful outcomes and satisfied clients.
• Efficiently handled multiple priorities simultaneously while maintaining focus on delivering outstanding service.
• Increased service quality by continuously updating knowledge on industry best practices and implementing improvements in processes.
• Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.
• Maintained clean, safe, and well-organized patient environment.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Contributed to positive resident experiences with meticulous attention to detail when sanitizing bathrooms, and restocking amenities.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
• Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Maintained safety by wearing protective equipment, staying alert and following procedures.
• Welded Face masks for sports helmets.

Provided fresh and prompt delivery service for residential and business customers.

Prepped food supplies for the days business.

Maintained safe and sanitary conditions fo store

Delivered specialty items for school lunches

• Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
• Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
• Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
• Supported a positive public image for the facility by maintaining pristine grounds and exterior spaces, including walkways, parking lots, and entryways.
• Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
• Contributed to a positive work atmosphere through effective communication and collaboration with colleagues and supervisors.
• Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
• Elevated customer satisfaction ratings by maintaining a clean environment and promptly addressing concerns from building occupants.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Maintained floor cleaning and waxing equipment.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Operated buffers and burnishers to clean and polish floors.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Improved efficiency in maintenance tasks, adopting innovative cleaning techniques.

• Assisted other team members in navigating large loads.
• Unloaded packages with care and placed in proper staging area.
• Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
• Loaded packages onto pallets and into staging areas as directed.
• Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
• Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
• Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
• Operated pallet jacks and forklifts to aid in safe transport of heavy items.
• Facilitated accurate inventory management by accurately recording incoming shipment details and reporting discrepancies promptly.
• Reduced damage to goods, carefully handling fragile items and following precise unloading instructions.
• Collaborated effectively with warehouse staff to identify and quickly resolve bottlenecks in unloading process.
• Verified documentation and condition of freight to assure quality standards were achieved.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.