John Cappello
East Peoria
Summary
- Results-driven sales associate with a proven track record in exceeding quotas and delivering exceptional customer service. Skilled in CRM software and financial records management, with a focus on effective problem-solving and negotiation.
- Dynamic accounts receivable manager with extensive experience in resolving billing challenges and managing financial records. Known for strategic negotiation skills, consistently improving cash flow and recovery rates, while advising management on trends affecting receivables.
- Accomplished professional with expertise in sales strategy and customer service. Background includes managing vehicle sales paperwork and collaborating with finance teams to drive successful transactions. Committed to leveraging skills to enhance customer satisfaction and profitability.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sam Leman Chrysler Dodge Jeep
Bloomington
11.2024 - Current
- Greeted customers and delivered exceptional service throughout sales process and follow-ups.
- Assisted customers in selecting vehicles aligned with preferences and requirements.
- Managed vehicle sales paperwork, including contracts and financing options.
- Collaborated with finance department to finalize transactions efficiently.
- Presented persuasive arguments to close deals swiftly while ensuring high profit margins.
- Consistently exceeded sales quotas through proactive pursuit and closure of deals.
- Maintained up-to-date knowledge of promotions, return policies, and security practices.
Accounts Receivable Manager
Eagle Recovery Associates Inc.
Peoria
05.2018 - 09.2024
- Resolved billing challenges through strategic negotiation and problem-solving techniques.
- Monitored overdue accounts, executing timely follow-up actions to ensure recovery.
- Conducted skip tracing activities to locate debtors with updated contact information.
- Advised management team of trends observed during collections process that could affect future receivables, by utilizing up to date software systems
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Education
Some College (No Degree) - Communications
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- CRM software
- Sales strategy and negotiations
- Financial records management
- Market analysis
- Product knowledge
- Data management
References
References available upon request.
Timeline
Sales Associate
Sam Leman Chrysler Dodge Jeep
11.2024 - Current
Accounts Receivable Manager
Eagle Recovery Associates Inc.
05.2018 - 09.2024
Some College (No Degree) - Communications
Southern Illinois University, Edwardsville