John Bozan
Geneva
Summary
Accomplished leader and skilled communicator with a talent for problem-solving and delivering exceptional customer service. Successfully enhanced the guest experience at The Herrington Inn & Spa through meticulous management and resolution of guest issues. Trained and mentored staff, leading to substantial improvements in service standards. Proficient in POS systems and cash handling, ensuring consistent accuracy in financial records.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Herrington Inn & Spa
12.2023 - Current
- Collected room deposits, fees, and payments while maintaining accurate financial records.
- Utilized hotel management software to track and manage guest information, reservations, and payment records.
- Provided exceptional customer service during high-volume periods and challenging situations, ensuring a seamless guest experience.
- Resolved guest issues promptly and effectively, resulting in positive feedback and increased return visits.
- Assisted guests with check-in and check-out processes, ensuring all procedures were followed efficiently.
- Coordinated with housekeeping and maintenance teams to address guest needs and maintain a high standard of facility upkeep.
- Informed guests about hotel amenities, services, and local attractions to enhance their stay experience.
Host
Uccello's Hospitality Group
11.2023 - Current
- Welcomed and seated guests promptly, ensuring a positive first impression of the restaurant.
- Managed reservations and waitlists efficiently, communicating accurate wait times to guests.
- Provided information about the menu and daily specials, enhancing the dining experience.
- Coordinated with servers and kitchen staff to optimize seating and ensure timely service.
- Handled customer inquiries and concerns with professionalism, contributing to high levels of guest satisfaction.
- Maintained cleanliness and organization of the host area, creating an inviting atmosphere for guests.
- Assisted in training new hosts on restaurant policies and customer service standards.
Host & Host Trainer
Atwater's Restaurant
07.2021 - Current
- Managed high-pressure situations with composure, effectively handling large parties and unexpected events during busy shifts.
- Provided accurate information to customers regarding hours, seating, and menu details.
- Took reservations and to-go orders by phone, ensuring clear communication of wait times and addressing customer inquiries.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers to maintain a ready dining area for every guest.
- Trained new staff members on hosting procedures and customer service standards to ensure consistent service quality.
- Contributed to team success through effective communication and collaboration with coworkers and management.
General Sales Associate
Windy Acres Farm
07.2019 - 10.2019
- Maintained organization in stock rooms and walk-in coolers to ensure produce freshness and accessibility to produce.
- Conducted regular inventory management and product rotation to uphold quality standards.
- Accompanied the owner to local farmers markets on weekends, promoting and selling farm-fresh produce.
- Engaged effectively with customers to enhance their shopping experience and drive sales.
- Contributed to increased brand awareness through positive customer interactions and product displays.
Education
Bachelor of Arts - Political Science
Grand Valley State University
Allendale, MI04-2027
High School Diploma -
Geneva Community High School
Geneva, IL05-2023
Skills
- Customer Service
- Problem-solving skills
- Cash Handling
- Time Management
- Oral and written communications
- POS Systems
- Training and mentoring
- Leadership
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
The Herrington Inn & Spa
12.2023 - Current
Host
Uccello's Hospitality Group
11.2023 - Current
Host & Host Trainer
Atwater's Restaurant
07.2021 - Current
General Sales Associate
Windy Acres Farm
07.2019 - 10.2019
Bachelor of Arts - Political Science
Grand Valley State University
High School Diploma -
Geneva Community High School
Similar Profiles
Stephanie MahaneyStephanie Mahaney
Executive Office Manager at The Herrington Inn & SpaExecutive Office Manager at The Herrington Inn & Spa
Benjie GallardoBenjie Gallardo
Front Office Manager at Herrington Inn & SpaFront Office Manager at Herrington Inn & Spa
Jacqueline FalboJacqueline Falbo
Pantry Cook at Herrington Inn and spaPantry Cook at Herrington Inn and spa