Johanne Ayala

Sales Supervisor

Victoria's Secret & PINK

09.2009 - Current

Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Checked store merchandise regularly for proper display and replenishment.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Boosted sales by implementing effective training programs for new and existing employees.
Analyzed sales data to set quotas and assess potential areas of growth.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Promoted exceptional customer service by engaging clients on sales floor.
Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.