Johanna Waddy

• Assisted clients with activities of daily living, including bathing, dressing, grooming, and toileting.

• Assisted with mobility and transfers using proper safety techniques to promote client independence and prevent injury.

• Prepared nutritious meals and assisted with feeding.

• Engaged clients in meaningful conversations to enhance emotional well-being and foster connection.

• Maintained accurate records of care and adhered to individualized care plans to ensure personalized support.

• Performed light housekeeping duties such as laundry, cleaning, and organizing.

• Acted as the primary point of contact for employee health benefits inquiries, including medical, dental, vision, life, disability, and 401(k) plans.
• Managed customer accounts in Salesforce, streamlining data tracking and support processes.
• Partnered with vendors, brokers, and internal teams to resolve issues and ensure accurate benefits processing.
• Maintained accurate benefits data in HRIS systems and audit for compliance and accuracy.
• Maintained benefits data in HRIS systems, auditing for compliance and accuracy to support regulatory standards.
• Collaborated with colleagues and supervisors through Microsoft Teams to discuss performance metrics, share updates, and align on team objectives.

• Scheduled 80-100 patient appointments per day across multiple specialties, ensuring smooth patient flow and minimal wait times.
• Utilized Electronic Health Record (EHR) systems to effectively manage patient information, ensuring compliance with privacy laws (HIPAA) and supporting secure access to care.
• Managed patient inquiries, rescheduling requests, and appointment cancellations with a focus on customer service and satisfaction.
• Managed patient inquiries, rescheduling requests, and appointment cancellations, enhancing customer service and improving patient satisfaction.
• Coordinated with healthcare teams to facilitate seamless patient transitions, fostering strong communication and teamwork.
• Maintained accurate patient records and billing information, ensuring compliance with healthcare regulations and reducing potential for errors.