Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOHANNA HERRERA

Chicago

Summary

Experienced professional with a successful history of supervising and caring for dogs in a daycare environment. Skilled in implementing effective techniques to maintain a safe, clean, and engaging space for pets. Demonstrates a thorough understanding of dog behavior and excels in communicating with animals and their owners, delivering top-notch care and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Lead Dog Daycare Attendant

Pups Pet Club
05.2024 - Current
  • Assisted in the training of new team members by sharing best practices and mentoring them throughout their onboarding process.
  • Follow pet care instructions for dietary needs and medication regimens.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.

Animal Caretaker

PAWS Chicago
10.2023 - 05.2024
  • Conducted regular health checks, noting any changes in appearance or behavior that could indicate potential issues.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Walk the animals by schedule or as needed..
  • Providing a healthy and clean environment for the animals at the shelter.
  • Educated visitors and staff on proper animal care and handling.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.

Custodian

Phoenix Rising
09.2018 - 10.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve residents’ complaints promptly.
  • Following OSHA safety guidelines in all working areas.
  • Resolved complex problems by working with other departments to provide solutions that meet residents’ needs.
  • Maintained a welcoming environment for residents and visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.

Service Attendant

Corner Bakery Cafe
08.2018 - 03.2019
  • Organized merchandise displays to draw attention to sales and promotional items.
  • Served and assisted diners by carrying plates of food.
  • Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
  • Provided excellent customer service through friendly interactions and Problem-solving techniques.
  • Greeted customers and answered inquiries regarding menu items and specials.

Education

No Degree - Veterinary Technician

Fox College
12-2026

Skills

  • Cleanliness and sanitation
  • Strong communication
  • Animal care
  • Attention to detail
  • Customer service
  • Teamwork and collaboration
  • Dog Handling Experience
  • Reliability and punctuality
  • Work independently

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Lead Dog Daycare Attendant

Pups Pet Club
05.2024 - Current

Animal Caretaker

PAWS Chicago
10.2023 - 05.2024

Custodian

Phoenix Rising
09.2018 - 10.2023

Service Attendant

Corner Bakery Cafe
08.2018 - 03.2019

No Degree - Veterinary Technician

Fox College

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JOHANNA HERRERA