Johanna Brumund
Joliet
Summary
Personable and highly organized Front Desk Receptionist recognized for exceptional customer service and efficient call management. Equipped with CPR training, ensuring safety and compassionate care for all visitors. Promotes superior time-management skills, compassionate bedside manner and observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Joliet Park District
Joliet
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed incoming calls, directing inquiries to appropriate departments.
- Maintained cleanliness and organization of front desk area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collaborated with team members to enhance front desk operations.
- Assisted in inventory management of office supplies and materials.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Patient Safety Assistant
Bronson Methodist Hospital
Kalamazoo
01.2026 - 04.2026
- Monitored patient safety protocols and compliance, ensuring adherence to standards for high-quality care.
- Collaborated with healthcare teams to identify and implement improvements in patient safety measures.
- Documented interactions related to patient safety matters, supporting compliance with organizational policy and enhancing record accuracy.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Seeking Degree - Nursing
Western Michigan University
Kalamazoo, MI04-2028
Skills
- Front desk operations
- Customer service
- Communication skills
- Multitasking capabilities
- Team collaboration
- Basic medical terminology
- Safety awareness
- CPR training
- Mobility assistance
- Patient care
- Compassionate care
- Calm and level-headed under duress
- Organized
- Supporting personal needs
Timeline
Patient Safety Assistant
Bronson Methodist Hospital
01.2026 - 04.2026
Front Desk Receptionist
Joliet Park District
07.2022 - Current
Seeking Degree - Nursing
Western Michigan University