Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Johan Sosa

Addison,IL

Summary

Determined team-driven and solo worker willing to work in a timely and accurate fashion to maintain efficiency and productivity while providing ultimate customer satisfaction. Experienced in customer service, fulfillment roles, and warehouse roles with drive and motivation to grow. Energetic and passionate person that adapts to the speed of the constantly changing environment.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Warehouse Associate

Target
Elmhurst, IL
08.2024 - 12.2024
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Worked safely around moving machinery.
  • Used PIT Equipment such as powered pallet jack and walkie stacker to move pallets to adequate location.
  • Consistently lifted materials weighing as much as 45 pounds.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Cashier

Armanetti Liquors
Addison, IL
03.2024 - 07.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Managed 50+ sales per day with varying items and values.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Fulfillment Associate

Sam's Club
Addison, IL
05.2023 - 03.2024
  • Shop for customers through RF Scanner for online pickup orders containing 30+ items in a timely manner, pack online pickup orders for customer pick up, interact positively with guests and customers to provide outstanding customer service at least 20 times a day

Customer Service Associate

Walgreens
Bensenville, Illinois
11.2021 - 05.2023
  • Work a POS system efficiently, shop for customers through RF Scanner for online pickup orders in a timely manner, pack online pickup orders for customer pick up, stock general merchandise, help customers with photo orders

Caddy

TopGolf
Schaumburg, IL
06.2021 - 11.2021
  • Create drinks ordered by guests in venue accurately and efficiently, then take those drinks to the guests when finished to create a positive customer experience
  • When ample time was found, maintained a clean station to reduce buffers and increase productivity

Fulfillment Expert

Target
Wood Dale, Illinois
11.2019 - 05.2021
  • Pick, pack, and sort 15+ orders with 15+ items in each order with an RF Scanner accurately and efficiently to maintain positive order output as well as positive guest satisfaction

Education

B.S.W -

Northeastern Illinois University
Chicago, IL
08.2020 - 05.2025

High School Diploma -

Fenton High School
Bensenville, IL
08.2016 - 05.2020

Skills

  • Time Management

  • Data Analysis

  • Project Management

  • Communication

  • Organization

  • Conflict Resolution

  • Problem Solving

  • Intermediate MS Office and MS Excel

  • Shipping and receiving

  • Warehouse logistics

Certification

Pallet Jack Certification – Various Providers.

Timeline

Pallet Jack Certification – Various Providers.

09-2024

Walkie Stacker Operator Training – Various Providers.

09-2024

Warehouse Associate

Target
08.2024 - 12.2024

Cashier

Armanetti Liquors
03.2024 - 07.2024

Fulfillment Associate

Sam's Club
05.2023 - 03.2024

Customer Service Associate

Walgreens
11.2021 - 05.2023

Caddy

TopGolf
06.2021 - 11.2021

B.S.W -

Northeastern Illinois University
08.2020 - 05.2025

Fulfillment Expert

Target
11.2019 - 05.2021

High School Diploma -

Fenton High School
08.2016 - 05.2020

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Johan Sosa