Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOGERT BIBA

JOGERT BIBA

Orland Park

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

13
13
years of professional experience

Work History

Problem Solver

Amazon
Joliet
09.2022 - Current
  • Analyzed customer queries to identify and resolve outbound issues efficiently.
  • PICK, POROBLEM SOLVER IN PACK AREA , SLAM OPERATOR , LINE LEADE ,BACKUP FLOW

Sales Manager

Vodafone Store
ROME
01.2017 - 10.2021
  • Managed team performance through regular training and coaching sessions.
  • Collaborated with marketing to create effective promotional campaigns.
  • Built relationships with key clients to enhance customer loyalty.
  • Coordinated team meetings to align on goals and share best practices.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.

Sales Assistant

Apple
ROME
09.2014 - 11.2016
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory by organizing stock and conducting regular audits.
  • Processed sales transactions accurately using point-of-sale system.
  • Maintained cleanliness and organization of the sales floor consistently.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.

Sales Assistant

Fastweb
ROME
02.2012 - 03.2014
  • Assisted customers with product inquiries and recommendations.
  • Managed inventory by organizing stock and conducting regular audits.
  • Processed sales transactions accurately using point-of-sale system.
  • Collaborated with team members to enhance customer service experience.

Education

High School Diploma -

FEDERICO II DI SVEVIA
MELFI
06-2008

Skills

  • Inventory management
  • Performance analysis
  • Customer relationship management
  • Team leadership
  • Staff training
  • Problem solving
  • Communication
  • Teamwork and collaboration
  • Decision-making
  • Troubleshooting

Languages

Italian
Native/ Bilingual
Albanian
Native/ Bilingual
English
Professional
Spanish
Limited
Greek
Limited

Timeline

Problem Solver

Amazon
09.2022 - Current

Sales Manager

Vodafone Store
01.2017 - 10.2021

Sales Assistant

Apple
09.2014 - 11.2016

Sales Assistant

Fastweb
02.2012 - 03.2014

High School Diploma -

FEDERICO II DI SVEVIA

Similar Profiles

CREATE PROFILE
JOGERT BIBA