Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmianne Brewer

East Moline

Summary

Dedicated Blackjack Dealer with strong skills in conflict resolution, active listening, and customer engagement. Proven ability to foster a positive gaming environment while ensuring compliance with game rules and maintaining integrity. Experienced Blackjack Dealer with a solid track record in managing player interactions and ensuring fair gameplay. Skilled in money management and maintaining an organized gaming area, contributing to enhanced customer satisfaction and operational efficiency. Detail-oriented dealer with expertise in game operations and customer service. Known for exceptional attention to detail and effective communication, ready to enhance the casino experience while promoting responsible gaming and conflict resolution. Experienced Blackjack Dealer with extensive knowledge of casino functions and training in table games. Successful at thorough customer education and mathematical accuracy. Welcoming personality to keep people playing for long periods of time. Lively Blackjack Dealer with many years of experience. Adept at supervising casino floors and staying positive in stressful situations. Mathematically skilled with a commitment to accuracy and efficiency. Observant Blackjack Dealer with many years of experience in casino dealing. Successful at staying calm in a stressful environment after many hours with excellent dexterity. Adept at talking to customers effectively and maintaining accuracy. Seasoned Blackjack Dealer with strong ability to maintain high productivity and efficiently complete tasks. Skilled in game management, customer interaction, and conflict resolution. Possess key soft skills including communication, adaptability, and teamwork, ensuring success in fast-paced casino environments. Experienced Blackjack Dealer with background in high-pressure casino environments. Demonstrated skills in card handling, game management and customer service. Possess strong mathematical acumen, quick decision-making abilities and capacity to maintain game integrity. Contributed to positive gaming experiences and increased patron retention rate in previous roles. Focused professional with several years of experience dealing at card tables for casinos and private events. Customer-oriented employee building rapport and facilitating positive experiences. Adaptable professional in the gaming and entertainment sector, known for high productivity and efficiency in task completion. Specialize in game management, customer interaction, and cash handling, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, skills that contribute significantly to creating positive guest experiences and maintaining a professional gaming environment. Skilled in managing table games and ensuring fair play, with background as a gambling dealer. Possess strong customer service skills, adept at creating enjoyable gaming experience while maintaining game integrity and speed. Known for ability to handle high-pressure situations calmly and making accurate payouts. Contributed to positive gaming environment and consistently received commendations for professionalism and reliability. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

5
5
years of professional experience

Work History

Blackjack Dealer

Rhythm City Casino Resort
Davenport
04.2017 - 12.2019
  • Dealt cards for multiple blackjack tables, ensuring smooth game flow.
  • Managed player interactions, providing excellent customer service and support.
  • Monitored game rules, maintaining integrity and fairness during play.
  • Calculated payouts quickly and accurately for winning hands.
  • Maintained a clean and organized gaming area for optimal player experience.
  • Collaborated with floor managers to resolve player disputes effectively.
  • Engaged with guests to enhance their overall casino experience through friendly interaction.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Adhered to strict confidentiality standards when dealing with sensitive information.
  • Verified player identification and collected cash for wagers.
  • Checked chips periodically throughout shifts to prevent theft or fraud.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Welcomed customers to blackjack table.
  • Dealt blackjack games in accordance with casino guidelines and regulations.
  • Assisted players with questions about game play and rules.
  • Participated in regular training sessions on new game variations and techniques.
  • Performed chip exchanges and payouts accurately according to established procedures.
  • Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
  • Observed guests' behavior to ensure they are following house rules and regulations.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.

Blackjack Dealer

Jumer's Casino & Hotel
Rock Island
01.2016 - 04.2017
  • Dealt cards for multiple blackjack tables, ensuring smooth game flow.
  • Managed player interactions, providing excellent customer service and support.
  • Monitored game rules, maintaining integrity and fairness during play.
  • Calculated payouts quickly and accurately for winning hands.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Observed guests' behavior to ensure they are following house rules and regulations.
  • Reported any irregularities or violations of policies or procedures immediately.
  • Balanced tables upon completion of each shift to verify accuracy of funds handled during shift.
  • Promoted responsible gaming practices among players at all times.
  • Performed chip exchanges and payouts accurately according to established procedures.
  • Participated in regular training sessions on new game variations and techniques.
  • Responded promptly to all guest inquiries, complaints, or requests for assistance.
  • Assisted players with questions about game play and rules.
  • Dealt blackjack games in accordance with casino guidelines and regulations.
  • Kept up-to-date on changes in state laws related to gaming operations.
  • Welcomed customers to blackjack table.
  • Ensured proper security protocols were followed when dealing cards.
  • Maintained a clean, orderly gaming area to ensure customer satisfaction.
  • Checked chips periodically throughout shifts to prevent theft or fraud.
  • Verified player identification and collected cash for wagers.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Engaged with guests to enhance their overall casino experience through friendly interaction.
  • Collaborated with floor managers to resolve player disputes effectively.
  • Maintained a clean and organized gaming area for optimal player experience.

Cashier

Circle K
East Moline
04.2015 - 01.2016
  • Processed customer transactions efficiently and accurately at a convenience store.
  • Maintained cleanliness and organization of checkout areas for customer satisfaction.
  • Assisted customers with product inquiries and provided recommendations on items.
  • Managed cash register operations, ensuring proper handling of cash and change.
  • Monitored inventory levels and restocked items as needed for optimal availability.
  • Collaborated with team members to meet store goals during busy shifts.
  • Handled customer complaints professionally, ensuring positive shopping experiences.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

High School Diploma -

Ball High
Galveston, TX
05-1988

Skills

  • Card dealing
  • Game rules
  • Payout calculations
  • Player verification
  • Chip handling
  • Customer service
  • Money management
  • Positive engagement
  • Active listening
  • Team collaboration
  • Attention to detail
  • Risk assessment
  • Responsible gaming
  • Conflict resolution
  • Patience and tolerance
  • Efficient hand movements
  • Maintaining game pace
  • Money collection
  • Sales techniques
  • Cross-training in other games
  • Strong mental math
  • Game security measures
  • Table game operations
  • Conflict resolution techniques
  • Cashiering
  • Accurate payout calculations
  • Register balancing
  • Cash handling
  • Chip tray use
  • Cash handling experience
  • Reliability and punctuality
  • Payoff control
  • Memory retention
  • Stress tolerance
  • Quick decision making
  • Excellent customer service
  • Team player mentality
  • Strong mathematical skills
  • Gaming commission compliance
  • Patience and composure
  • Card handling
  • Betting Procedures
  • Table game operation
  • Guest service
  • Reliability
  • Professionalism
  • Cash management
  • Equipment cleaning
  • Player instruction
  • Customer interaction
  • Chip management

Timeline

Blackjack Dealer

Rhythm City Casino Resort
04.2017 - 12.2019

Blackjack Dealer

Jumer's Casino & Hotel
01.2016 - 04.2017

Cashier

Circle K
04.2015 - 01.2016

High School Diploma -

Ball High
Charmianne Brewer