Joel Rivera
Chicago
Summary
Dynamic Business Operations Associate with over 4 years of experience in managing competing priorities and executing a wide range of business responsibilities with precision and efficiency. Proven track record of enhancing operational workflows and driving process improvements that contribute to organizational success. Adept at collaborating with cross-functional teams to achieve strategic goals while maintaining a strong focus on quality and results. Committed to delivering exceptional performance in fast-paced environments, ensuring accurate and timely completion of all tasks.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Nike
05.2024 - 11.2025
- Coordinated daily store operations to ensure efficient product flow from stockroom to sales floor, supporting sales targets and customer satisfaction.
- Managed inventory processes, including receiving, restocking, and conducting regular audits to maintain accuracy.
- Provided training and guidance to new team members on company policies, safety protocols, and operational best practices.
Full Time Athlete
Nike
03.2021 - 05.2024
- Delivered exceptional customer service by engaging with consumers to identify needs and recommend appropriate products.
- Assisted in executing visual merchandising strategies to maximize product appeal and drive sales.
- Consistently met or exceeded individual and team sales goals through effective communication and product expertise.
Sales Associate
Clark Street Sports
04.2019 - 01.2020
- Streamlined point-of-sale transactions and facilitated prompt issue resolution to uphold high standards of customer service during peak retail hours.
- Facilitated merchandise restocking and visual display adjustments to ensure an appealing, organized retail environment that encouraged customer engagement and repeat visits.
- Promoted seasonal campaigns by engaging shoppers, providing product information, and encouraging add-on sales to consistently support revenue objectives.
Education
High School Diploma -
ITW David Speer Academy
Chicago, IL01.2018
Skills
- Inventory Management & Stock Control
- Retail Operations & Store Management
- Customer Service & Sales Support
- Time Management & Organizational Skills
- Bilingual (Spanish)
- Experience in leadership
- Microsoft Word and Excel
Timeline
Operations Specialist
Nike
05.2024 - 11.2025
Full Time Athlete
Nike
03.2021 - 05.2024
Sales Associate
Clark Street Sports
04.2019 - 01.2020
High School Diploma -
ITW David Speer Academy