Summary
Work History
Education
Skills
Timeline
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Joellen York

Freeport

Summary

Dynamic Community Supervisor at Ascension Living St. Joseph’s, skilled in fostering inclusive environments and enhancing resident satisfaction. Proven ability in problem-solving and relationship building, successfully implementing effective solutions that improved service access. Recognized for strong communication and organizational skills, ensuring a clean, safe living space while addressing diverse resident needs.

Professional with strong background in community management, known for fostering collaboration and achieving results. Skilled in conflict resolution, event planning, and team leadership. Reliable and adaptable, consistently meeting evolving needs and priorities. Respected for strong communication and organizational abilities.

Work History

Community Supervisor

Ascension Living St. Joseph’s


  • Fostered a safe and inclusive environment by enforcing policies and procedures consistently.
  • Enhanced resident satisfaction by addressing concerns promptly and implementing effective solutions.
  • Conducted regular property inspections, resolving maintenance issues promptly to uphold a clean and comfortable living environment.
  • Assisted residents in accessing resources such as housing assistance, financial aid, or educational opportunities.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Evaluated program effectiveness through regular assessments, making necessary adjustments for continuous improvement.

House Supervisor

Willowglenn Academy
2018 - 2019
  • Served as a liaison between administration and clinical staff, facilitating open communication channels for policy updates and concerns.
  • Conducted regular rounds on all units to assess overall functioning of the department while addressing any issues or concerns that arose.
  • Administered medications subcutaneously, orally and via IV.
  • Implemented new scheduling system to optimize staff allocation, ensuring all shifts were adequately covered without overworking staff.
  • Oversaw maintenance and cleanliness of facility, ensuring safe and welcoming environment for patients and staff.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in better outcomes.

Social Worker

Lena Living Center
2012 - 2018
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
  • Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
  • Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
  • Led workshops on topics relevant to client populations served, empowering individuals with valuable knowledge and tools for selfadvocacy.
  • Collaborated with multidisciplinary teams to provide comprehensive support for clients.
  • Advocated for client rights and services, resulting in increased access to necessary support and resources.
  • Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
  • Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
  • Supported clients' emotional and psychological well-being through provision of counseling and support groups.
  • Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Developed and implemented individualized treatment plans for clients.

Education

Associates - Applied Science

Highland Community W
Freeport, IL
08.2009

Skills

  • Multicultural sensitivity
  • Partnership building’s
  • Fundraising
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Decision-making
  • Certified in CPR/AED
  • Relationship building
  • Public relations
  • Conflict resolution

Timeline

Community Supervisor

Ascension Living St. Joseph’s

House Supervisor

Willowglenn Academy
2018 - 2019

Social Worker

Lena Living Center
2012 - 2018

Associates - Applied Science

Highland Community W

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Joellen York