Open To Work
JOEL W. HATCH
Chicago,IL
Summary
Executive-level administrative professional and creative coordinator with 15+ years of experience supporting senior leaders, managing complex office operations, and delivering polished visual and written communications. Proven ability to operate in fast-paced corporate environments while bringing strong design sensibility, discretion, organization, and cross-functional coordination. Known for reliability, executive support excellence, and creative problem-solving.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Administrative Assistant (Executive Support)
Comcast Advertising
Oak Brook, IL, USA
09.2024 - 12.2025
- Provided high-level administrative support to the Chicago & Indiana Head of Sales, ensuring seamless daily operations.
- Managed executive calendars, meeting logistics, agendas, and follow-up action items.
- Prepared reports, presentations, and internal documentation for leadership and sales teams.
- Took detailed minutes during leadership meetings and distributed summaries to stakeholders.
- Coordinated communication across regional offices and supported cross-functional initiatives.
- Oversaw office operations including inventory, vendor relationships, and supply management.
Customer Service Representative - Retention
AT&T
Remote
12.2021 - 08.2024
- Retained high-value customers by resolving complex service and billing issues with professionalism and empathy.
- Processed account upgrades, activations, and changes while maintaining compliance and accuracy.
- Consistently delivered exceptional customer experience in a high-volume, performance-driven environment.
- Recognized for problem-solving skills, communication, and attention to detail.
Owner | Graphic Designer | Operations Manager
A1 Prints, Inc. / Rize Design & Print
Chicago, IL, USA
07.2018 - Current
- Founded and operated a full-service graphic design and print business specializing in funeral programs, branding, and custom print materials.
- Designed high-quality layouts, marketing collateral, and visual communications using Adobe Creative Suite.
- Managed all business operations including client consultation, scheduling, invoicing, bookkeeping, and vendor coordination.
- Served as primary client liaison, delivering compassionate service and managing time-sensitive projects.
- Supervised staff and contractors while maintaining quality control and brand standards.
- Balanced creative production with administrative leadership, budgeting, and customer retention.
Administrative, Creative & Operations Roles
Chicago, IL, USA
- Provided administrative, clerical, and creative support across corporate, nonprofit, church, and small business environments.
- Supported executives, pastors, managers, and teams with scheduling, correspondence, document preparation, and meeting coordination.
- Designed flyers, programs, presentations, and print materials for events, services, and organizational communications.
- Assisted with event planning, vendor coordination, and on-site execution for meetings, conferences, and community events.
- Maintained professionalism, confidentiality, and attention to detail in high-trust environments.
Education
Certificate -
International Academy of Design & Technology
FLHigh School Diploma - undefined
Hirsch Metro High School of Communications
01.2000
Skills
- Executive & Leadership Support
- Calendar Coordination
- Meeting Coordination
- Travel Coordination
- Creative Coordination
- Visual Communications
- Adobe Creative Suite
- Sales Support
- Executive Team Support
- Presentation Design
- Document Design
- Office Operations
- Vendor Management
- Reporting
- Documentation
- Meeting Minutes
- Customer Service
- Stakeholder Relations
- Bookkeeping
- AP/AR
- Invoicing
- Microsoft Office
- Google Workspace
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Computer skills
- Calm under pressure
- Decision-making
Professional Development
- Managers & Supervisors Conference
- Managing Multiple Projects & Deadlines
- Graphic Design & PowerPoint Presentation Design
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$70000/yr - $200000/yrTimeline
Administrative Assistant (Executive Support)
Comcast Advertising
09.2024 - 12.2025
Customer Service Representative - Retention
AT&T
12.2021 - 08.2024
Owner | Graphic Designer | Operations Manager
A1 Prints, Inc. / Rize Design & Print
07.2018 - Current
Administrative, Creative & Operations Roles
High School Diploma - undefined
Hirsch Metro High School of Communications
Certificate -
International Academy of Design & Technology