Joel Sellem
Sales Manager
Netanya
Profil professionnel
Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.
Vue d'ensemble
37
37
years of professional experience
21
21
years of post-secondary education
Expérience
Sales Manager
Spectrum Dynamics Medical
Caesarea
2021.03 - Current
- Developed robust client relationships for improved business growth.
- Optimised sales methods to best engage, acquire and retain customers.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Customized promotional strategies to meet needs of different clients, products and services.
- Used multi-source data to determine sales and delivery terms for products and services.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Enhanced market penetration with effective territory management.
Service & Customer Support Engineer
Eldan Electronic Instruments
Petaẖ Tiqwa
2018.04 - 2021.03
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Achieved optimal machinery performance by executing regular preventive maintenance.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Explained labour costs, materials and services performed to clarify overall fees.
Support Engineer Molecular Imaging
GE HealthCare
Paris
1999.08 - 2020.12
- Worked to optimise maintenance processes to support existing and future contracts.
- Resolved complex hardware problems with detailed diagnostic techniques.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Provided training to junior engineers, leading to enhanced team performance.
- Investigated and documented root causes of technical issues for permanent resolution.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Increased system efficiency by implementing new software solutions.
- Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
- Documented troubleshooting procedures for future reference.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Investigated and diagnosed customer's technical and product queries.
- Troubleshot operating systems, hardware and software problems to identify root causes.
Sales Specialist
Eldan Electronic Instruments
Petaẖ Tiqwa
2017.03 - 2018.03
- Collected customer feedback to inform product improvements.
- Led sales presentations to prospective clients for new contract wins.
- Participated in trade shows and industry events, raising brand awareness.
- Identified potential leads through market research, leading to new business opportunities.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Sales Manager MI-CT
GE HealthCare
Paris
2004.03 - 2017.02
- Developed robust client relationships for improved business growth.
- Enhanced market penetration with effective territory management.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Managed key accounts, resulting in consistent revenue generation.
- Developed marketing plans to support department strategies.
- Used multi-source data to determine sales and delivery terms for products and services.
- Customized promotional strategies to meet needs of different clients, products and services.
- Optimised sales methods to best engage, acquire and retain customers.
Service Manager
GE HealthCare
Paris
2001.01 - 2004.03
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Improved response times, resulting in higher client satisfaction rates.
- Managed customer complaints for improved business reputation.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Fostered strong relationships with clients through excellent customer service skills.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Developed an efficient workflow to reduce service downtime.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Actioned feedback from service users, resulting in improved satisfaction levels.
Field Engineer in Nuclear Medicine
GE HealthCare / Elscint
Paris
1990.11 - 1999.07
- Analysed performance reports to determine root cause of defects and developed action plans.
- Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
- Provided mechanical installation, repair and maintenance service on diverse machinery.
- Improved system efficiency by conducting thorough on-site inspections.
- Resolved technical issues swiftly, minimising downtime.
- Troubleshot hardware problems, ensuring minimal disruption to operations.
- Trained junior engineers to enhance their field knowledge and skills.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
- Completed scheduled services and installations, as well as preventive maintenance and calibration.
- Performed critical software upgrades to improve system functionality.
Field Engineer
Hospal
Lyon
1988.09 - 1990.11
- Performed onsite installation, modification and maintenance of systems and equipment.
- Maintained a high level of health and safety on-site through diligent risk assessments.
- Accurately troubleshot and diagnosed equipment malfunctions to minimise unplanned machinery downtime.
- Provided exceptional customer service by addressing queries promptly and efficiently.
- Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
- Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
- Traveled to customer sites to perform diagnosis and repair duties.
- Improved system efficiency by conducting thorough on-site inspections.
- Resolved technical issues swiftly, minimising downtime.
Formation
Management & Sales
GE Corporate Trainings
Paris - Milwaukee 2000.01 - 2017.12
Degree Major Grad - Electronic
Lycée Richelieu
Rueil Malmaison 1984.09 - 1987.06
Compétences
- Product presentation
- Territory management
- Technical sales support
- Client relationship building
- Contract negotiation
- Customer retention tactics
- Effective communication
- Relationship Management
- Self-motivation
- Stress tolerance
- Marketing and sales strategies
- Customer Service
- Partnerships management
- Sales techniques
- Microsoft Office Suite
Informations complémentaires
- Literature [type, country, author]
- Wines and spirits
- Passion for sailing
- Travel: [Country]
- Passion for photography
- Passion for foreign cultures [name of culture]
- Music
Languages
French
Mother Tongue
English
Intermédiaire supérieur
Hebrew
Fluent
Chronologie
Sales Manager
Spectrum Dynamics Medical
2021.03 - Current
Service & Customer Support Engineer
Eldan Electronic Instruments
2018.04 - 2021.03
Sales Specialist
Eldan Electronic Instruments
2017.03 - 2018.03
Sales Manager MI-CT
GE HealthCare
2004.03 - 2017.02
Service Manager
GE HealthCare
2001.01 - 2004.03
Management & Sales
GE Corporate Trainings
2000.01 - 2017.12
Support Engineer Molecular Imaging
GE HealthCare
1999.08 - 2020.12
Field Engineer in Nuclear Medicine
GE HealthCare / Elscint
1990.11 - 1999.07
Field Engineer
Hospal
1988.09 - 1990.11
Degree Major Grad - Electronic
Lycée Richelieu
1984.09 - 1987.06