Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Languages
Chronologie
Generic

Joel Sellem

Sales Manager
Netanya

Profil professionnel

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities.

Vue d'ensemble

37
37
years of professional experience
21
21
years of post-secondary education

Expérience

Sales Manager

Spectrum Dynamics Medical
Caesarea
03.2021 - Current
  • Developed robust client relationships for improved business growth.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Enhanced market penetration with effective territory management.

Service & Customer Support Engineer

Eldan Electronic Instruments
Petaẖ Tiqwa
04.2018 - 03.2021
  • Maintained excellent customer relations, provided expert technical advice on machine management.
  • Prepared detailed reports after each visit documenting services rendered or repairs carried out.
  • Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
  • Achieved optimal machinery performance by executing regular preventive maintenance.
  • Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
  • Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
  • Explained labour costs, materials and services performed to clarify overall fees.

Support Engineer Molecular Imaging

GE HealthCare
Paris
08.1999 - 12.2020
  • Worked to optimise maintenance processes to support existing and future contracts.
  • Resolved complex hardware problems with detailed diagnostic techniques.
  • Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
  • Provided training to junior engineers, leading to enhanced team performance.
  • Investigated and documented root causes of technical issues for permanent resolution.
  • Analysed support tickets, identifying recurring problems for permanent resolution.
  • Increased system efficiency by implementing new software solutions.
  • Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
  • Documented troubleshooting procedures for future reference.
  • Anticipated and prevented issues with technical infrastructure to minimise downtime.
  • Investigated and diagnosed customer's technical and product queries.
  • Troubleshot operating systems, hardware and software problems to identify root causes.

Sales Specialist

Eldan Electronic Instruments
Petaẖ Tiqwa
03.2017 - 03.2018
  • Collected customer feedback to inform product improvements.
  • Led sales presentations to prospective clients for new contract wins.
  • Participated in trade shows and industry events, raising brand awareness.
  • Identified potential leads through market research, leading to new business opportunities.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Sales Manager MI-CT

GE HealthCare
Paris
03.2004 - 02.2017
  • Developed robust client relationships for improved business growth.
  • Enhanced market penetration with effective territory management.
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Managed key accounts, resulting in consistent revenue generation.
  • Developed marketing plans to support department strategies.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Optimised sales methods to best engage, acquire and retain customers.

Service Manager

GE HealthCare
Paris
01.2001 - 03.2004
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Improved response times, resulting in higher client satisfaction rates.
  • Managed customer complaints for improved business reputation.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Conducted thorough audits on services provided, maintaining top-quality standards consistently.
  • Developed an efficient workflow to reduce service downtime.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Actioned feedback from service users, resulting in improved satisfaction levels.

Field Engineer in Nuclear Medicine

GE HealthCare / Elscint
Paris
11.1990 - 07.1999
  • Analysed performance reports to determine root cause of defects and developed action plans.
  • Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
  • Provided mechanical installation, repair and maintenance service on diverse machinery.
  • Improved system efficiency by conducting thorough on-site inspections.
  • Resolved technical issues swiftly, minimising downtime.
  • Troubleshot hardware problems, ensuring minimal disruption to operations.
  • Trained junior engineers to enhance their field knowledge and skills.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
  • Completed scheduled services and installations, as well as preventive maintenance and calibration.
  • Performed critical software upgrades to improve system functionality.

Field Engineer

Hospal
Lyon
09.1988 - 11.1990
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Maintained a high level of health and safety on-site through diligent risk assessments.
  • Accurately troubleshot and diagnosed equipment malfunctions to minimise unplanned machinery downtime.
  • Provided exceptional customer service by addressing queries promptly and efficiently.
  • Maintained technical competency level on job-related instruments by attending continuous training and staff meetings.
  • Performed preventive maintenance to decrease unplanned defects and increase equipment longevity.
  • Traveled to customer sites to perform diagnosis and repair duties.
  • Improved system efficiency by conducting thorough on-site inspections.
  • Resolved technical issues swiftly, minimising downtime.

Formation

Management & Sales

GE Corporate Trainings
Paris - Milwaukee
01.2000 - 12.2017

Degree Major Grad - Electronic

Lycée Richelieu
Rueil Malmaison
09.1984 - 06.1987

Compétences

  • Product presentation
  • Territory management
  • Technical sales support
  • Client relationship building
  • Contract negotiation
  • Customer retention tactics
  • Effective communication
  • Relationship Management
  • Self-motivation
  • Stress tolerance
  • Marketing and sales strategies
  • Customer Service
  • Partnerships management
  • Sales techniques
  • Microsoft Office Suite

Informations complémentaires

  • Literature [type, country, author]
  • Wines and spirits
  • Passion for sailing
  • Travel: [Country]
  • Passion for photography
  • Passion for foreign cultures [name of culture]
  • Music

Languages

French
Mother Tongue
English
Intermédiaire supérieur
Hebrew
Fluent

Chronologie

Sales Manager

Spectrum Dynamics Medical
03.2021 - Current

Service & Customer Support Engineer

Eldan Electronic Instruments
04.2018 - 03.2021

Sales Specialist

Eldan Electronic Instruments
03.2017 - 03.2018

Sales Manager MI-CT

GE HealthCare
03.2004 - 02.2017

Service Manager

GE HealthCare
01.2001 - 03.2004

Management & Sales

GE Corporate Trainings
01.2000 - 12.2017

Support Engineer Molecular Imaging

GE HealthCare
08.1999 - 12.2020

Field Engineer in Nuclear Medicine

GE HealthCare / Elscint
11.1990 - 07.1999

Field Engineer

Hospal
09.1988 - 11.1990

Degree Major Grad - Electronic

Lycée Richelieu
09.1984 - 06.1987

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Joel Sellem Sales Manager