Joe Carrasco-Rodriguez
Chicago
Summary
Seasoned customer service professional with over 7 years of experience in high-end dining, including roles at Michelin-starred establishments like Roister and The Avery under the Alinea Group. Demonstrates exceptional attention to detail and extensive product knowledge, consistently creating memorable client experiences in fast-paced environments. Aiming to leverage expertise in a customer service role to deliver outstanding service and build lasting customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cannabis Advisor
Verano
Chicago
07.2025 - Current
- Recommended cannabis products based on customer preferences and needs.
- Provided a welcoming atmosphere by greeting each customer warmly, creating an environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Server
Roister & The Avery (Alinea Group)
Chicago , Illinois
07.2022 - 11.2024
- Delivered exceptional service in Michelin-starred establishments, focusing on personalized guest experiences and fostering repeat patronage.
- Upsold food and beverage pairings, contributing to increased revenue.
- Memorized and expertly recommended selections from an extensive list of 80+ wines, as well as spirits and craft cocktails, tailoring suggestions to individual preferences.
- Collaborated with a high-performing team in a fast-paced environment, ensuring flawless execution of service.
Education
Associate of Applied Science - Applied Mathematics
Harold Washington College
Chicago, IL06-2024
Skills
- Customer Service Excellence: Proficient in delivering personalized experiences and building customer relationships to drive satisfaction and loyalty
- Product Knowledge: Experienced in memorizing and explaining detailed product selections, including effects and pairings, ensuring informed customer choices
- Point-of-Sale (POS) Systems: Proficient in operating POS systems, managing transactions, and maintaining accurate inventory records
- Team Collaboration: Adept at working in dynamic team environments to achieve operational excellence
Certification
- Illinois Food Handler Certification
- BASSET Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Education and Training
other
Timeline
Cannabis Advisor
Verano
07.2025 - Current
Server
Roister & The Avery (Alinea Group)
07.2022 - 11.2024
Associate of Applied Science - Applied Mathematics
Harold Washington College