Jody Meske

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Handled 50 - 125 emails a day
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed approximately 30 incoming calls, emails and faxes per day from customers and sales representatives
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Facilitated cross-departmental meetings to ensure cohesive customer service strategies.