Jody Marshall
Chicago
Summary
Accomplished leader with expertise in staff training and conflict resolution, honed at every position placed in. Proven track record in optimizing team performance and enhancing customer satisfaction. Adept in inventory management and care plan development, driving efficiency and quality. Recognized for fostering collaborative environments and taking the lead after adapting to my role.
Overview
13
13
years of professional experience
Work History
Floor Manager
Briar Place Nursing & Rehabilitation Center
Indian Head Park
03.2020 - 04.2023
- Supervised daily floor operations to ensure smooth workflow and efficiency.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels and ordered supplies as needed for the team and residents such as PPE, housekeeping and residents ADL needs.
- Coordinated schedules and assignments to optimize staff performance.
- Maintained cleanliness and organization of the buildings environment.
- Conducted regular team meetings to communicate goals, resident approvals and address concerns.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Deescalate resident behaviors.
Social Service Assiastant
Briar Place Nursing and Rehab
Indian Head Park
08.2018 - 03.2020
- Assisted residents with daily living activities and personal care tasks.
- Communicated effectively with residents to address needs and concerns promptly.
- Documented resident care, activities, behaviors and reported changes to healthcare team.
- Collaborated with team members to deliver quality care in a supportive environment.
- Assisted residents with decisions and finding appropriate housing after rehab.
- Assessed client needs through detailed interviews and evaluations.
- Developed individualized care plans in collaboration with clients and families.
- Coordinated services with healthcare providers and community organizations.
Warehouse
Best Buy
Crestwood
09.2017 - 01.2019
- Completed day-to-day duties accurately and efficiently.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Sorted and labeled inventory to ensure accurate stock management.
- Loaded and unloaded trucks, maintaining organized shipping areas.
- Inspected incoming shipments for quality control and accuracy.
- Maintained cleanliness and organization of the warehouse environment.
- Followed safety protocols to ensure a secure working atmosphere.
- Used pallet jacks to move items to and from warehouse locations.
Team Manager
White Castle
Chicago
03.2010 - 01.2012
- Supervised team members to ensure efficient operations during peak hours.
- Trained new staff on food safety and customer service protocols.
- Coordinated scheduling to optimize workforce coverage and productivity.
- Managed inventory levels to maintain supply consistency and minimize waste.
- Implemented standard operating procedures to improve service quality.
- Resolved customer complaints to enhance overall dining experience.
- Motivated team members to consistently achieve or exceed performance expectations.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Banking and calculating shifts profits and tracking income to labor. Breaking down registers.
Education
Morgan Park High School
Chicago, IL06-2009
Skills
- Staff training
- Inventory management
- Customer service
- Conflict resolution
- Schedule coordination
- Quality assurance
- Care plan development
- Team collaboration
- Leadership skills
- Decision making
- Emotional intelligence
- Floor management
- Customer relations
- Team building
- Promotions and events
- Budgeting and finance
- Employee scheduling
- Health and safety
Timeline
Floor Manager
Briar Place Nursing & Rehabilitation Center
03.2020 - 04.2023
Social Service Assiastant
Briar Place Nursing and Rehab
08.2018 - 03.2020
Warehouse
Best Buy
09.2017 - 01.2019
Team Manager
White Castle
03.2010 - 01.2012
Morgan Park High School