Jody Hawk
Tuscola
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in inventory control and customer service. Proven track record of enhancing store performance through effective team leadership and strategic merchandising, resulting in increased sales and customer satisfaction. Skilled in staff training and development, fostering a collaborative work environment.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Inventory Specialist
Dollar General #1127
Tuscola, IL
12.2023 - 02.2026
- Supported team in implementing merchandising strategies to enhance customer experience.
- Trained new staff on store policies, procedures, and customer service standards.
- Monitored sales performance and identified areas for improvement to optimize results.
- Coordinated schedules and assigned tasks to ensure efficient workflow among team members.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Conducted regular audits of stock and store presentation for compliance with company standards.
- Collaborated with management on strategic initiatives to drive store profitability and growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed incoming shipments, ensuring proper documentation and organization of products.
- Assisted in maintaining optimal stock levels to meet customer demand efficiently.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Store Manager
Discount Food Mart
Tuscola, IL
06.2021 - 12.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control processes, optimizing stock levels to enhance availability.
- Implemented promotional strategies to boost sales and improve customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Store Manager
Lambos BP
Tuscola, IL
06.2017 - 03.2020
- Led daily store operations, ensuring adherence to company policies and procedures.
- Developed and implemented inventory management practices, reducing stock discrepancies.
- Analyzed sales trends to drive promotional strategies and enhance store performance.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Tuscola High School
Tuscola, ILSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Staff supervision
- Store operations
- Stock management
- POS systems
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Loss prevention
- Employee coaching
- Sales growth
- Transaction processing
- Order management
- Inventory counting
- Stock rotations
- Records maintenance
- Assignment delegation
- Operations
- Performance evaluations
- Billing
- Vendor management
- Consultative sales
- New hire training
- Cash auditing
- Team leadership
Certification
IDPH Food Handler
SERV SAFE
Illinois BASET
Food Service Management
Timeline
Assistant Store Manager/Inventory Specialist
Dollar General #1127
12.2023 - 02.2026
Store Manager
Discount Food Mart
06.2021 - 12.2023
Assistant Store Manager
Lambos BP
06.2017 - 03.2020
High School Diploma -
Tuscola High School