Jody Allen
Tolono,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
31
31
years of professional experience
Work History
Server
Baxter's American Grille
06.2022 - 10.2024
- Collaborated with kitchen staff to ensure timely and accurate food orders, maintaining high service standards.
- Led team meetings to discuss daily specials, promotions, and strategies for improved guest experiences.
- Cultivated warm relationships with regular customers.
Server
Crane Alley
06.2020 - 06.2022
- Developed strong relationships with regular patrons, increasing repeat business through personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed cash handling and processing of payments, ensuring accuracy in transactions and customer satisfaction.
Server
Destihl Brewery
01.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Vice President
Sidney Shadow, LLC
03.2018 - 12.2018
- Responsible for all operations of the Sidney Saloon and Sierra’s Place. In addition, all financial business, including payroll, taxes, and bookkeeping.
- Oversaw budget planning and financial forecasting, ensuring alignment with long-term business goals and sustainability initiatives.
Secretary
Rantoul City Schools
08.2013 - 07.2018
- Jr. high school operations. Student and staff scheduling. All sporting event planning and finances. Student attendance, grade reports, and data management.
Caterer
Town and Country Catering
05.1993 - 02.2013
- Oversaw event setup and breakdown, ensuring compliance with safety regulations and service protocols.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Manager
Arby’s
07.2011 - 03.2012
- Fast food operations. Hands on labor in all departments. All finances, banking, and data recording.
Server
Carrabba’s Italian Grill
05.2005 - 12.2007
- Head server. Had multiple regular guest requests and made consistent sales.
- Led team meetings to discuss daily specials, promotions, and strategies for improved guest experiences.
- Resolved customer complaints swiftly, enhancing overall dining experience and fostering a positive atmosphere.
Manager
Red Lobster
05.2005 - 12.2007
- Knowledge of every position in house. Responsible for all operations including inventory, finances, staffing, etc....
- (started as a server 1999)
Education
Bachelor of Science - Business
Indiana University
South Bend, IN05.2011
Bachelor of Science - Business
University of Phoenix
Online05.2007
Skills
- Management, Sales, Communication, and Leadership
- Proficient in Microsoft Office, Google Docs, and Skyward
- Some Quickbooks experience
- Hospitality service expertise
LANGUAGES
Average Spanish reading, writing, and speaking.
Timeline
Server
Baxter's American Grille
06.2022 - 10.2024
Server
Crane Alley
06.2020 - 06.2022
Server
Destihl Brewery
01.2019 - 03.2020
Vice President
Sidney Shadow, LLC
03.2018 - 12.2018
Secretary
Rantoul City Schools
08.2013 - 07.2018
Manager
Arby’s
07.2011 - 03.2012
Server
Carrabba’s Italian Grill
05.2005 - 12.2007
Manager
Red Lobster
05.2005 - 12.2007
Caterer
Town and Country Catering
05.1993 - 02.2013
Bachelor of Science - Business
Indiana University
Bachelor of Science - Business
University of Phoenix
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