Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodian Peart

Loves Park

Summary

Dynamic professional with extensive experience as a Customer Service Representative at LHI, excelling in conflict resolution and client relations. Proven ability to enhance customer satisfaction through active listening and critical thinking, while efficiently managing high-stress situations. Adept at utilizing software for documentation and problem resolution, ensuring optimal service delivery.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

LHI
04.2018 - 09.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Utilized customer service software to track and resolve issues efficiently.
  • Maintained knowledge of products and services to address customer needs effectively.
  • Cultivated positive relationships with customers through attentive communication.
  • Adapted quickly to changing situations to ensure consistent service quality.
  • Documented customer interactions for future reference and process improvement efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

RN Case Manager

Jackson Memorial Hospital
01.2007 - 03.2018
  • Coordinated comprehensive care plans for patients, ensuring alignment with health goals and resources.
  • Conducted thorough assessments to identify patient needs and develop tailored interventions.
  • Collaborated with healthcare teams to streamline communication and enhance patient outcomes.
  • Educated patients and families on treatment options, fostering informed decision-making in care processes.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.

Education

Associate of Science - Nursing

Sigma College
Miami, FL
04-2013

High School Diploma -

Robert Morgan
Miami, FL
03-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Follow-up skills
  • Documentation

Timeline

Customer Service Representative

LHI
04.2018 - 09.2025

RN Case Manager

Jackson Memorial Hospital
01.2007 - 03.2018

Associate of Science - Nursing

Sigma College

High School Diploma -

Robert Morgan
Jodian Peart