Jocquez Catchings
Chicago
Summary
Successfully graduated from Second Chance Program at Chicago Transit Authority to expand career opportunities and enhance skill set.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outbound Warehouse Associate
Target
Chicago, IL
10.2025 - Current
- Operated warehouse equipment for efficient order fulfillment and inventory management.
- Coordinated outbound shipments to ensure timely delivery and compliance with safety standards.
- Maintained accurate inventory records using warehouse management systems.
- Trained new associates on operational procedures and best practices for efficiency.
- Improved workflow processes, reducing errors in order picking and packing stages.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Checked and rechecked orders before packaging and shipping items.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
Bus Servicer
Chicago Transit Authority
Chicago, IL
01.2024 - Current
- Regularly cleans the interior of CTA's fleet of 1800 buses to ensure quality riding experiences for over 1 million people a day
- Maintains accurate bus reports and enters data into CTA maintenance tracking system daily
- Upholds safety procedures by carefully handling various soaps and chemicals during the cleaning of each bus
Hospitality Worker
Five Star Hospitality
Chicago, IL
04.2025 - 10.2025
- Delivered exceptional guest service, ensuring satisfaction through personalized interactions and attention to detail.
- Trained and mentored new staff on hospitality standards and operational procedures to enhance team performance.
- Streamlined check-in/check-out processes, improving efficiency and reducing wait times for guests.
- Coordinated special events, managing logistics and resources to create memorable experiences for clients.
- Implemented feedback systems to gather guest insights, driving improvements in service quality and offerings.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
Luggage Porter
Banner Personnel
Chicago, IL
10.2022 - 12.2023
- Ensured customer’s luggage was neatly placed on the conveyor belts
- Safely operated equipment and reported any down time
- Responsible for locking all tools at the end of the shift
- Provided excellent customer service to all patrons
Barback/ Busser
The Entrance Bar N Grill
Harvey, IL
06.2019 - 08.2021
- Scrubbed and polished counters and floors
- Served drinks and food to patrons in a friendly manner
- Restocked food pantry and freezers as directed
- Greeted all customer and scanned IDs for age, following state guidelines
Machine Operator
Elite Staffing
Chicago, IL
03.2016 - 01.2018
- Examined and inspected stock items for wear or defects
- Made sure all products reach the production area
- Cleaned workstation daily, following all factory protocols
Education
GED -
Lake Land College
Mattoon, ILSkills
- Resolved customer inquiries and complaints to achieve high satisfaction ratings Assisted in streamlining processes to enhance service delivery Built positive relationships with customers to encourage repeat business
- Assisted teams in achieving project goals by improving workflows and communication Supported timely project completion through effective leadership and resource allocation Fostered a collaborative team environment that consistently met expectations
- Utilized advanced technology skills to diagnose and resolve system issues
- Executed handheld scanner operations to ensure accurate data capture
- Assisted in lifting and transporting heavy items to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete heavy lifting assignments efficiently
Certification
- Food Handler Certificate
- Technology Careers Class
- Fatigue and Sleep Apnea Awareness Certificate, Transportation Safety Institute
- POAR Training, Chicago Transit Authority
Affiliations
Im a member of the Hug a Child non profit organization.We focus on the troubled youth that’s facing hard times.
Timeline
Outbound Warehouse Associate
Target
10.2025 - Current
Hospitality Worker
Five Star Hospitality
04.2025 - 10.2025
Bus Servicer
Chicago Transit Authority
01.2024 - Current
Luggage Porter
Banner Personnel
10.2022 - 12.2023
Barback/ Busser
The Entrance Bar N Grill
06.2019 - 08.2021
Machine Operator
Elite Staffing
03.2016 - 01.2018
GED -
Lake Land College