Jocelyne Serna
Bridgeview
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Hooters Girl Bartender
Hooters
Oak Lawn
03.2025 - Current
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided exceptional customer service by engaging with patrons and anticipating needs.
- Managed bar inventory, ensuring availability of all necessary supplies and ingredients.
- Maintained cleanliness of the bar area, including washing glassware and organizing supplies.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Handled cash transactions accurately while processing payments and issuing receipts.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
Hooters Girl Waitress
Hooters
Oak Lawn
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered exceptional customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff promptly.
- Assisted with training new staff on restaurant procedures and service standards.
- Handled cash transactions and processed payments efficiently at the register.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served alcoholic beverages responsibly in accordance with state laws.
Jewelry Sales Associate
A&M Jewelry
Chicago Ridge
05.2022 - 09.2022
- Assisted customers in selecting jewelry pieces based on preferences and styles.
- Educated clients about different gemstones and metal types to enhance purchasing decisions.
- Maintained an organized display of jewelry, ensuring cleanliness and visibility.
- Handled customer inquiries and resolved concerns with professionalism and patience.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
Cashier Trainer
Fry The Coop
Oak Lawn
07.2020 - 05.2022
- Trained new cashiers on register operations and customer service techniques.
- Assisted in developing training materials for cashier onboarding programs.
- Demonstrated effective cash handling procedures to maintain accuracy.
Education
Oak Lawn Community High School
Oak Lawn, ILSome College (No Degree) -
Moraine Valley Community College
Palos Hills, ILSkills
- Customer engagement
- Team collaboration
- Problem solving
- Highly reliable
- Outstanding customer service
- Hospitality service expertise
- Time management
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Servsafe Food Handler certified
Accomplishments
- Employee of the Quarter
Timeline
Hooters Girl Bartender
Hooters
03.2025 - Current
Hooters Girl Waitress
Hooters
09.2022 - Current
Jewelry Sales Associate
A&M Jewelry
05.2022 - 09.2022
Cashier Trainer
Fry The Coop
07.2020 - 05.2022
Oak Lawn Community High School
Some College (No Degree) -
Moraine Valley Community College