Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Troche

Chicago

Summary

I possess extensive industry knowledge, adept at building strong client relationships and committed to provide exceptional service.

Overview

11
11
years of professional experience

Work History

Bartender

Headquarters Beercade
05.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender/server

Giordano's
11.2016 - Current
  • Bartender-server with4+ years of experience
  • Processed orders and payments using POS system terminals and registers
  • Stayed ready for incoming customers by keeping seating areas clean, organized, and supplied
  • Achieved sales quotas through consistently promoting high-profit items and daily specials
  • Educated guests about menus and daily specials, skillfully driving sales of target items
  • Provided customers with friendly, fast, and efficient service

Server

Beatrix Loop
02.2023 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lead Bartender

Paisans Pizzeria
03.2021 - 04.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Sales Associate

Charoletter russe (Ford City Mall)
04.2014 - 01.2016
  • Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
  • Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
  • Drove sales success by building displays and merchandising attractive arrangements

Education

Associates - undefined

Richard J. Daley College
Chicago, IL
06.2017

Skills

  • Maintaining a level head under pressure
  • Bilingual
  • Able to multitask at fast pace

Timeline

Bartender

Headquarters Beercade
05.2023 - Current

Server

Beatrix Loop
02.2023 - 09.2023

Lead Bartender

Paisans Pizzeria
03.2021 - 04.2023

Bartender/server

Giordano's
11.2016 - Current

Sales Associate

Charoletter russe (Ford City Mall)
04.2014 - 01.2016

Associates - undefined

Richard J. Daley College

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Jocelyn Troche