Jocelyn Troche
Chicago
Summary
I possess extensive industry knowledge, adept at building strong client relationships and committed to provide exceptional service.
Overview
11
11
years of professional experience
Work History
Bartender
Headquarters Beercade
Chicago, IL
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/server
Giordano's
Chicago, IL
11.2016 - Current
- Bartender-server with4+ years of experience
- Processed orders and payments using POS system terminals and registers
- Stayed ready for incoming customers by keeping seating areas clean, organized, and supplied
- Achieved sales quotas through consistently promoting high-profit items and daily specials
- Educated guests about menus and daily specials, skillfully driving sales of target items
- Provided customers with friendly, fast, and efficient service
Server
Beatrix Loop
Chicago, IL
02.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Paisans Pizzeria
Chicago, IL
03.2021 - 04.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Sales Associate
Charoletter russe (Ford City Mall)
Chicago, Illinois
04.2014 - 01.2016
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Drove sales success by building displays and merchandising attractive arrangements
Education
Associates - undefined
Richard J. Daley College
Chicago, IL06.2017
Skills
- Maintaining a level head under pressure
- Bilingual
- Able to multitask at fast pace
Timeline
Bartender
Headquarters Beercade
05.2023 - Current
Server
Beatrix Loop
02.2023 - 09.2023
Lead Bartender
Paisans Pizzeria
03.2021 - 04.2023
Bartender/server
Giordano's
11.2016 - Current
Sales Associate
Charoletter russe (Ford City Mall)
04.2014 - 01.2016
Associates - undefined
Richard J. Daley College