Jocelyn Troche
Chicago
Summary
I possess extensive industry knowledge, adept at building strong client relationships and committed to provide exceptional service.
Overview
11
11
years of professional experience
Work History
Bartender
Headquarters Beercade
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/server
Giordano's
11.2016 - Current
- Bartender-server with4+ years of experience
- Processed orders and payments using POS system terminals and registers
- Stayed ready for incoming customers by keeping seating areas clean, organized, and supplied
- Achieved sales quotas through consistently promoting high-profit items and daily specials
- Educated guests about menus and daily specials, skillfully driving sales of target items
- Provided customers with friendly, fast, and efficient service
Server
Beatrix Loop
02.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Paisans Pizzeria
03.2021 - 04.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Sales Associate
Charoletter russe (Ford City Mall)
04.2014 - 01.2016
- Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Drove sales success by building displays and merchandising attractive arrangements
Education
Associates - undefined
Richard J. Daley College
Chicago, IL06.2017
Skills
- Maintaining a level head under pressure
- Bilingual
- Able to multitask at fast pace
Timeline
Bartender
Headquarters Beercade
05.2023 - Current
Server
Beatrix Loop
02.2023 - 09.2023
Lead Bartender
Paisans Pizzeria
03.2021 - 04.2023
Bartender/server
Giordano's
11.2016 - Current
Sales Associate
Charoletter russe (Ford City Mall)
04.2014 - 01.2016
Associates - undefined
Richard J. Daley College