Jocelyn Quezada
Chicago
Summary
Detail-oriented individual with proven capabilities in customer engagement and teamwork. Manages multiple responsibilities in high-pressure settings to ensure excellent service quality. Ready to bring a strong work ethic and adaptability to new challenges.
Motivated individual with a foundation in Psychology and hands-on experience in customer service roles. Engages effectively with guests while managing multiple tasks, demonstrating strong organizational and interpersonal skills. Eager to apply knowledge in a counseling or human services internship.
Overview
3
3
years of professional experience
Work History
Server
Los Brothers INC
Chicago, IL
09.2022 - 08.2025
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure timely order delivery and maintain food quality standards.
- Managed table assignments and coordinated dining flow to enhance guest experience during peak hours.
- Trained new servers on menu offerings, service protocols, and proper use of POS systems.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Psycology
Arrupe College of Loyola University
Chicago, IL08-2027
High School Diploma -
Chicago Bulls College Prep
Chicago, IL05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Positive guest interactions
- Cleanliness standards
Languages
Spanish
Full Professional
Timeline
Server
Los Brothers INC
09.2022 - 08.2025
Associate of Arts - Psycology
Arrupe College of Loyola University
High School Diploma -
Chicago Bulls College Prep