Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Jocelyn Parnell

Champaign

Summary

Dynamic delivery professional with extensive experience at 1-Eleven Logistics, excelling in commercial driving and customer service. Proven ability to navigate complex routes and maintain vehicle safety, ensuring timely deliveries. Strong leadership skills developed through mentoring roles, enhancing team efficiency and fostering a positive work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

1-Eleven Logistics, LLC
Champaign
10.2025 - Current
  • Delivered packages efficiently across designated routes in various weather conditions.
  • Maintained accurate delivery logs to ensure accountability and tracking.
  • Conducted routine vehicle inspections to ensure maintenance and safety compliance.
  • Collaborated with dispatch teams for route planning and adjustments as needed.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Amazon Delivery Associate

The Good News Service Corp
Champaign
08.2024 - 08.2025
  • Delivered packages efficiently to residential and commercial locations.
  • Ensured accurate documentation of deliveries and returns for tracking purposes.
  • Notified customers prior to arrival of goods or services at their locations.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Navigated routes with relevant map programs and GPS systems.

Training Lead

Portillos Restaurant
Champaign
10.2021 - 08.2024
  • Mentored employees to enhance their customer service skills and efficiency.
  • Created instructional materials for various roles within the restaurant environment.
  • Provided feedback to staff on areas of improvement identified during training sessions.
  • Managed multiple projects simultaneously while adhering to tight timelines and budgets.
  • Developed training programs for new team members at a fast-paced restaurant.
  • Facilitated onboarding sessions to ensure smooth integration of staff into operations.
  • Ensured compliance with relevant laws and regulations related to safety, health, and diversity while conducting trainings.

Crew Person

McDonald's
Champaign
04.2020 - 08.2021
  • Maintained a high level of energy throughout the entire shift to keep guests satisfied with their dining experience.
  • Prepared and assembled food items according to safety and quality standards.
  • Operated kitchen equipment efficiently to support daily food production.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Performed opening, closing duties such as setting up, breaking down workstations.
  • Greeted customers, took orders, and provided friendly customer service.

Guest Service Representative

Lacey's Place
Urbana
06.2020 - 04.2021
  • I helped guest engage in playing the games, recommending rewards, helping guest with getting beverages & snacks, cleaning!

CNA - Certified Nursing Assistant

Champaign County nursing home
Urbana
05.2018 - 02.2020
  • Assisting residents with activities of daily living

BOH Team Member

Chick-fil-A
Champaign
09.2019 - 11.2019
  • Cleaning, cooking fries, making sandwiches, prepping side salads & vegetables

CNA - Certified Nursing Assistant

Eden Supportive Living
Champaign
08.2018 - 11.2018
  • Reminding residents of medication times, assisting residents with adl's

Resident Assistant

The Glenwood Assisted Living
Mahomet
06.2016 - 08.2016
  • Reminding residents of meal times, assisting with medications & getting residents dressed if needed, serving meals to residents, cleaning dining hall, assisting residents during activities, cleaning appliances in kitchen, clean bathrooms, wax dining hall floor

Hostess/Guest Experience Captain

Buffalo Wild Wings
Savoy
02.2016 - 07.2016
  • Responsibilities greeting customers, seating customers, taking phone orders, bussing tables, running food to tables, taking care of customers additional needs

Sales Associate

JCPenney
Champaign
09.2011 - 05.2014
  • Responsibilities Clean the store, using computerized registers, clean out fitting rooms, greet customers, fix merchandise to look presentable to customers
  • Accomplishments I became skilled in many departments, I became a fast learner, learned to further my computer skills

Education

Some College (No Degree) -

Parkland College
Champaign, IL

Skills

  • Food handling
  • Merchandising
  • Supervising experience
  • Heavy lifting
  • Management
  • Cooking
  • Kitchen experience
  • Commercial driving
  • Culinary experience
  • Microsoft Office
  • Communication skills
  • Busser
  • Food safety
  • Knife skills
  • Truck driving
  • Food Preparation
  • Meal preparation
  • Home Health
  • Restaurant experience
  • Food Production
  • Food service
  • Driving
  • Food industry
  • Computer skills
  • Guest Services
  • Leadership
  • Materials handling
  • Tractor-trailer
  • GPS navigation
  • Vehicle maintenance
  • Time management

Certification

  • CNA, 05/01/18, 05/01/20
  • CDL C
  • Food Safety Certification
  • CDL B
  • CDL
  • CDL A
  • Driver's License
  • Food Handler Certification
  • CPR
  • Certified Nursing Assistant (CNA)

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Amazon Delivery Driver

1-Eleven Logistics, LLC
10.2025 - Current

Amazon Delivery Associate

The Good News Service Corp
08.2024 - 08.2025

Training Lead

Portillos Restaurant
10.2021 - 08.2024

Guest Service Representative

Lacey's Place
06.2020 - 04.2021

Crew Person

McDonald's
04.2020 - 08.2021

BOH Team Member

Chick-fil-A
09.2019 - 11.2019

CNA - Certified Nursing Assistant

Eden Supportive Living
08.2018 - 11.2018

CNA - Certified Nursing Assistant

Champaign County nursing home
05.2018 - 02.2020

Resident Assistant

The Glenwood Assisted Living
06.2016 - 08.2016

Hostess/Guest Experience Captain

Buffalo Wild Wings
02.2016 - 07.2016

Sales Associate

JCPenney
09.2011 - 05.2014

Some College (No Degree) -

Parkland College
Jocelyn Parnell