Jocelyn Parnell
Champaign
Summary
Dynamic delivery professional with extensive experience at 1-Eleven Logistics, excelling in commercial driving and customer service. Proven ability to navigate complex routes and maintain vehicle safety, ensuring timely deliveries. Strong leadership skills developed through mentoring roles, enhancing team efficiency and fostering a positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
1-Eleven Logistics, LLC
Champaign
10.2025 - Current
- Delivered packages efficiently across designated routes in various weather conditions.
- Maintained accurate delivery logs to ensure accountability and tracking.
- Conducted routine vehicle inspections to ensure maintenance and safety compliance.
- Collaborated with dispatch teams for route planning and adjustments as needed.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Amazon Delivery Associate
The Good News Service Corp
Champaign
08.2024 - 08.2025
- Delivered packages efficiently to residential and commercial locations.
- Ensured accurate documentation of deliveries and returns for tracking purposes.
- Notified customers prior to arrival of goods or services at their locations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Navigated routes with relevant map programs and GPS systems.
Training Lead
Portillos Restaurant
Champaign
10.2021 - 08.2024
- Mentored employees to enhance their customer service skills and efficiency.
- Created instructional materials for various roles within the restaurant environment.
- Provided feedback to staff on areas of improvement identified during training sessions.
- Managed multiple projects simultaneously while adhering to tight timelines and budgets.
- Developed training programs for new team members at a fast-paced restaurant.
- Facilitated onboarding sessions to ensure smooth integration of staff into operations.
- Ensured compliance with relevant laws and regulations related to safety, health, and diversity while conducting trainings.
Crew Person
McDonald's
Champaign
04.2020 - 08.2021
- Maintained a high level of energy throughout the entire shift to keep guests satisfied with their dining experience.
- Prepared and assembled food items according to safety and quality standards.
- Operated kitchen equipment efficiently to support daily food production.
- Maintained cleanliness and organization of workstations and dining areas.
- Performed opening, closing duties such as setting up, breaking down workstations.
- Greeted customers, took orders, and provided friendly customer service.
Guest Service Representative
Lacey's Place
Urbana
06.2020 - 04.2021
- I helped guest engage in playing the games, recommending rewards, helping guest with getting beverages & snacks, cleaning!
CNA - Certified Nursing Assistant
Champaign County nursing home
Urbana
05.2018 - 02.2020
- Assisting residents with activities of daily living
BOH Team Member
Chick-fil-A
Champaign
09.2019 - 11.2019
- Cleaning, cooking fries, making sandwiches, prepping side salads & vegetables
CNA - Certified Nursing Assistant
Eden Supportive Living
Champaign
08.2018 - 11.2018
- Reminding residents of medication times, assisting residents with adl's
Resident Assistant
The Glenwood Assisted Living
Mahomet
06.2016 - 08.2016
- Reminding residents of meal times, assisting with medications & getting residents dressed if needed, serving meals to residents, cleaning dining hall, assisting residents during activities, cleaning appliances in kitchen, clean bathrooms, wax dining hall floor
Hostess/Guest Experience Captain
Buffalo Wild Wings
Savoy
02.2016 - 07.2016
- Responsibilities greeting customers, seating customers, taking phone orders, bussing tables, running food to tables, taking care of customers additional needs
Sales Associate
JCPenney
Champaign
09.2011 - 05.2014
- Responsibilities Clean the store, using computerized registers, clean out fitting rooms, greet customers, fix merchandise to look presentable to customers
- Accomplishments I became skilled in many departments, I became a fast learner, learned to further my computer skills
Education
Some College (No Degree) -
Parkland College
Champaign, ILSkills
- Food handling
- Merchandising
- Supervising experience
- Heavy lifting
- Management
- Cooking
- Kitchen experience
- Commercial driving
- Culinary experience
- Microsoft Office
- Communication skills
- Busser
- Food safety
- Knife skills
- Truck driving
- Food Preparation
- Meal preparation
- Home Health
- Restaurant experience
- Food Production
- Food service
- Driving
- Food industry
- Computer skills
- Guest Services
- Leadership
- Materials handling
- Tractor-trailer
- GPS navigation
- Vehicle maintenance
- Time management
Certification
- CNA, 05/01/18, 05/01/20
- CDL C
- Food Safety Certification
- CDL B
- CDL
- CDL A
- Driver's License
- Food Handler Certification
- CPR
- Certified Nursing Assistant (CNA)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Amazon Delivery Driver
1-Eleven Logistics, LLC
10.2025 - Current
Amazon Delivery Associate
The Good News Service Corp
08.2024 - 08.2025
Training Lead
Portillos Restaurant
10.2021 - 08.2024
Guest Service Representative
Lacey's Place
06.2020 - 04.2021
Crew Person
McDonald's
04.2020 - 08.2021
BOH Team Member
Chick-fil-A
09.2019 - 11.2019
CNA - Certified Nursing Assistant
Eden Supportive Living
08.2018 - 11.2018
CNA - Certified Nursing Assistant
Champaign County nursing home
05.2018 - 02.2020
Resident Assistant
The Glenwood Assisted Living
06.2016 - 08.2016
Hostess/Guest Experience Captain
Buffalo Wild Wings
02.2016 - 07.2016
Sales Associate
JCPenney
09.2011 - 05.2014
Some College (No Degree) -
Parkland College