Jocelyn Ortiz
WEST CHICAGO,IL
Summary
Motivated and enthusiastic, hard worker proven to work in a fast-paced environment when required while also maintaining attention to detail. I love learning new skills quickly and to the best of my ability. Excellent interpersonal communication skills with a focus on the company’s success. Adapts and succeeds in new environments rapidly. Looking forward to working in a challenging atmosphere.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
DHJJ Financial Advisors
11.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed Client Database, including adding new clients to the system, recording sensitive information, and purging inactive clients.
Injury Claims Adjuster
Liberty Mutual Insurance
01.2023 - 02.2024
- Review new injury claims
- Complete Coverage and Liability analysis
- Investigate Injury claims
- Contact Insureds and Claimants
- Establish communication line with Claimants
- Negotiate Injury claims
- Review Medical Records
- Toggle between different operating systems
- Make payments/reimbursements to 3rd party
- Make payments to Claimants
- Meet weekly/monthly metrics
Contact Center Representative
Advocate Aurora Health
10.2021 - 12.2022
- Responsible for registering new patients
- Responsible for assessing patient concerns
- Answering Patient/Doctor calls regarding clarifications, appointments
- Speaking to patients regarding messages being sent to providers
- Verifying patient information, insurance coverage
- Reviewing daily announcements for new procedure updates
- Identify tech issues and address them at home or in office
- Provide Spanish speaking patients the help they need by translating
- Daily Metric Goals Review
Certified Pharmacy Technician
CVS Specialty Pharmacy
12.2020 - 09.2021
- Responsible for inputting new prescriptions
- Responsible for clarifying invalid prescriptions, ICD-10 codes, New York prescriptions serial numbers
- Answering Patient/Doctor calls regarding clarifications
- Speaking to patients regarding refills request and shipping address
- Make daily doctor calls to verify pending prescriptions, request refills for patients, verify patient conditions
- Prescription Insurance handling, verifying coverage, requesting overrides, reviewing formularies
- Working with Medicare/Medicaid patients
- Keeping up with current policies to properly bill valid prescriptions
- Provide Spanish speaking patients the help they need by translating/explaining medications
Certified Pharmacy Technician
Jewel Osco Drug
08.2010 - 08.2020
- Responsible for inputting new prescriptions, filling patient prescription, dispensing medication
- Daily inventory count, out of date prescriptions, reminder calls for prescription pick-up
- Daily drug order, accepting drug order and sorting/putting away medications
- Inform patients of new vaccine available
- Meet monthly sales goals, prescription counts, vaccines count
- Make daily doctor calls to verify pending prescriptions, request refills for patients, verify patient conditions
- Prescription Insurance handling, verifying coverage, requesting overrides, reviewing formularies
- Working with Medicare/Medicaid patients
- Keeping up with current policies to properly bill valid prescriptions
- Provide Spanish speaking patients the help they need by translating/explaining medications
Education
Associates - Applied Science
College of Dupage
Glen Ellyn, IL01.2017
Skills
- Administrative Support
- Customer Service
- Bilingual English/Spanish
- Report & Document Preparation
- Spreadsheet Creation
- Money Handler
- Microsoft Office Suite
- Legal Template Creator
- Collections
- Inventory
- Customer Retention
- Appointing
- Negotiation
- Multi-system management
- Legal Suit Preparer
- Compliance Audits
- Chart Review
- Medical Record Review
- Inside Sales
- Phone/Email Etiquette
- Claims Handling
- Coverage Analysis
- Liability Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
DHJJ Financial Advisors
11.2024 - Current
Injury Claims Adjuster
Liberty Mutual Insurance
01.2023 - 02.2024
Contact Center Representative
Advocate Aurora Health
10.2021 - 12.2022
Certified Pharmacy Technician
CVS Specialty Pharmacy
12.2020 - 09.2021
Certified Pharmacy Technician
Jewel Osco Drug
08.2010 - 08.2020
Associates - Applied Science
College of Dupage
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