Jocelyn Muñoz
Chicago
Summary
Experienced with customer service in professional settings. Prepared for this role with strong background in handling multiple priorities efficiently, scheduling and calendar management, and microsft suite. Skilled in conflict resolution, verbal and written communication, and time management. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals with attention to detail and accuracy. Known for reliability and fostering a positive work environment. Artistic and creative background with a willingness to learn new skills.
background
-scheduling and calendar management
-handling multiple priorities efficiently
-office organization
skills
-problem solving
-communication/listening
-time management
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2024 - 06.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Promoting bank products and services while connecting customers with an appropriate banker for their needs.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Barista
Philz Coffee
01.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Floor Associate
Target
07.2019 - 10.2019
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Education
Bachelor of Arts - Art Therapy
School of The Art Institute Chicago
05-2026
Skills
- Fluent in Spanish
- Accuracy and attention to detail
- Customer relationship development
- Organization and Time Management
- Trustworthiness and integrity
- Computer proficiency
- Scheduling and calendar management
- Microsoft Office Suite
- Professional communication and collaboration
- Conflict resolution
- Phone etiquette
- Manages multiple priorities efficiently
Timeline
Bank Teller
Wells Fargo
01.2024 - 06.2024
Barista
Philz Coffee
01.2023 - 01.2024
Sales Floor Associate
Target
07.2019 - 10.2019
Bachelor of Arts - Art Therapy
School of The Art Institute Chicago
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