Jocelyn Martinez
Chicago
Summary
Diligent with solid background in patient care support and building patient relationships. Skilled in managing patient interactions, addressing concerns, and facilitating seamless communication between healthcare teams. Strong focus on collaboration and adaptability, ensuring reliability and responsiveness to changing needs. Proficient in medical software, patient scheduling, and empathetic support.
Cargo handling professional with strong track record in ground operations and logistics. Known for reliability and adaptability in dynamic settings, consistently contributing to efficient and safe cargo management. Skilled in teamwork and meeting operational demands with precision and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cargo Ramp Agent
Alliance Ground International
12.2024 - Current
- Operated ground support equipment for efficient cargo loading and unloading.
- Assisted in coordinating the timely movement of baggage and cargo between flights.
- Monitored cargo weight distribution to optimize aircraft performance and safety standards.
- Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
- Guided aircraft into and out of parking positions using hand signals.
- Connected electrical power unit and hoses to aircraft.
Medical Assistant
Midwest Express Urgent Care
06.2023 - 06.2024
- Administered patient intake forms and ensured accurate medical history documentation.
- Assisted providers with patient examinations and treatment procedures to enhance workflow efficiency.
- Managed scheduling of appointments, optimizing clinic operations and reducing patient wait times.
- Obtained medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Call Center Representative
Erie Family Health Center
01.2022 - 06.2023
- Managed high-volume inbound calls, addressing patient inquiries and concerns efficiently.
- Assisted patients with appointment scheduling and follow-up procedures.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Responded proactively and positively to rapid change.
- Provided exceptional patient support and assistance in navigating healthcare services.
- Handled prescription refill requests.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Call Center Representative
AHS Family Health Center
03.2020 - 01.2022
- Assisted in maintaining accurate patient records within electronic health record systems.
- Collaborated with healthcare providers to coordinate patient care and follow-up services.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Education
GED -
Wilbur Wrigth College
12-2025
Skills
- Dangerous goods handling
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Multitasking
Certification
- CPR/BLS Certification, CPR Training Clinic- 04/11/2024-04/2026
Timeline
Cargo Ramp Agent
Alliance Ground International
12.2024 - Current
Medical Assistant
Midwest Express Urgent Care
06.2023 - 06.2024
Call Center Representative
Erie Family Health Center
01.2022 - 06.2023
Call Center Representative
AHS Family Health Center
03.2020 - 01.2022
GED -
Wilbur Wrigth College